Deepak Chahar

Operations Associate

Gurgaon, Haryana, India14 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in vendor management and sourcing strategies.
Strong background in project management within E-Learning.
Proven ability to enhance service delivery and compliance.

Stackforce AI infers this person is a seasoned professional in E-Learning and Vendor Management.

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Skills

Core Skills

Vendor ManagementProject ManagementOperations ManagementEducation Delivery

Other Skills

Service DeliveryRequirements AnalysisStakeholder ManagementQuality AssuranceTechnical TrainingTeam ManagementTrainingSQLCRM

About

Experienced Lead with a demonstrated history of working in the E-Learning industry. Skilled in Service Delivery, Requirements Analysis, Customer Relationship Management (CRM), Project Management, and E-Learning. Strong professional with a Master in Applied Business Economics focused in Applied Economics from RBS College Agra.

Experience

14 yrs

Total Experience

4 yrs 8 mos

Average Tenure

6 yrs 10 mos

Current Experience

Niit

2 roles

Global Sourcing Manager

Promoted

Jul 2024 – Present · 1 yr 9 mos

Lead global sourcing strategies across multiple categories, ensuring cost optimization, supplier performance, and risk mitigation.
Identify, evaluate, and onboard vendors across regions in alignment with business needs and compliance frameworks.
Collaborate with cross-functional teams (Procurement, Legal, Finance, HR, Delivery, and Business Units) to define sourcing requirements and negotiate contracts/SOWs.
Drive vendor performance reviews, quarterly business reviews (QBRs), and enforce SLA/KPI adherence.
Implement process improvements, automation, and cost-saving initiatives across the sourcing lifecycle.
Ensure compliance with regulatory, internal audit, and data security policies during vendor onboarding and operations.
Maintain Vendor sourcing dashboards, executive summaries, and reports for senior leadership.
Lead escalations and resolution for vendor-related issues globally, ensuring minimal business disruption.

Vendor ManagementProject ManagementService DeliveryRequirements Analysis

Vendor management Lead

Jun 2019 – Jul 2024 · 5 yrs 1 mo

Facilitating and maintaining relationships between organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors.
Handling contractor life cycle events, good at stakeholder management and vendor management.

Vendor ManagementStakeholder Management

Niit limited

2 roles

Territory delivery lead

Promoted

Feb 2015 – Apr 2019 · 4 yrs 2 mos

Responsible for overall Operations, Quality, Upskilling of trainers - channel business of Delhi Metro Region of NIIT

Operations ManagementQuality Assurance

Training Specialist

May 2012 – Jan 2015 · 2 yrs 8 mos

Imparting technical education to, through structured NIIT curriculum.
Developing IT skills of students through personal involvement, problem solving and mentoring.
Conduct education delivery sessions as per the product methodology.
Planning and conducting classes as per the course milestone.
Ensuring fair appraisals conduction.
Accurate and timely updation of batch files and encore with records of education delivery.
Technical Infra Administrator Ensuring high network/machine uptime in the center with network security.

Education DeliveryTechnical Training