Jul 2024 – Jun 2025 · 11 mos · Pune, Maharashtra, India · Hybrid

• I lead global technical delivery operations for high-value Fintech projects, delivering $2.8M in revenue in 2024.
• I manage cross-functional teams of 50+ engineers and PMs, consistently delivering projects ahead of schedule.
• I streamline client onboarding and stakeholder communication, reducing transition time by 30%.
• My role includes Agile coaching, executive stakeholder engagement, and project governance using tools like Jira, Confluence, and MS Projects.

Nov 2023 – Jul 2024 · 8 mos · On-site

• Supported presales activities by conducting product/service demonstrations, understanding client requirements, and offering recommendations aligned with CRIF's expertise.
• Contributed to defining project scope and objectives, engaging relevant stakeholders, and ensuring technical feasibility.
• Managed project timelines, scopes, and budgets, ensuring timely and within-budget delivery of all assigned projects.
• Coordinated internal resources across different units to ensure seamless project execution.
• Developed comprehensive project plans to monitor progress, track changes, and manage project costs effectively.
• Acted as the primary point of contact for key stakeholders, providing project updates, addressing risks, managing resources, and escalating issues to management when necessary.
• Utilized appropriate tools and techniques to measure project performance and ensure adherence to project goals.
• Fostered successful client and stakeholder relationships throughout project lifecycles.
• Established and maintained relationships with potential third-party vendors to support project needs.

Sep 2023 – Nov 2023 · 2 mos · Pune, Maharashtra

Jul 2022 – Sep 2023 · 1 yr 2 mos · Pune, Maharashtra, India · Hybrid

• Heading the Managed Services Vertical along with Being the primary SPOC for Clients on the Delivery
• Vertical in Organization Which includes Project Delivery attributor developments and Support.
• Created and documented multiple alerting and monitoring systems using Best-in-industry tools. Which
• leverages to lower the Risks of Security and infra-related Incidents.
• Improvised the Monitoring of development and maintenance of project/release schedules, Agreed SLAs,
• and KPIs.
• Having identified areas for service improvement and implemented strategies to enhance the quality and
• effectiveness of services provided.
• Managing the performance of the service-delivery team, including hiring, training, and coaching team
• members to ensure high levels of productivity and quality.
• Client Relationship Management: I have built and maintained strong relationships with clients, including
• regular communication, feedback gathering, and collaboration on service improvement initiatives
• Involved in creating a budget for the service delivery team, including forecasting, tracking, and reporting on expenses and revenue
• Responsible for identifying and managing risks associated with service delivery, including developing and
• implementing risk mitigation strategies
• Managing relationships with vendors and third-party service providers, including negotiating contracts and monitoring performance
• Overall, I play a critical role in ensuring that clients receive high-quality services that meet their needs and exceed their expectations

Jan 2019 – Jun 2022 · 3 yrs 5 mos · Pune, Maharashtra, India · On-site

• Managed and delivered complex cloud solutions, specifically Hybrid Models based on internal product design. Expertise in Product Support, Service Delivery, DevOps, Cloud Computing, and Microservices architecture. Proven track record of success in achieving consistent service delivery within specified SLA and OLA timelines, streamlining processes and tools, identifying optimal cloud solutions, ensuring seamless integration of architecture and design into production environments, fostering strong client relationships, and spearheading the establishment and management of a robust DevOps function.
• Key Skills
• Product Support
• Service Delivery
• DevOps
• Cloud Computing
• Microservices Architecture
• SLA and OLA Management
• Process Optimization
• Tool Development
• Solution Design
• Architecture Integration
• Client Relationship Management
• DevOps Implementation
• Continuous Deployment
• Continuous Integration
• Production Infrastructure
• Infrastructure and Application Refresh
• Production Systems Management
• Change Management
• Security Compliance
• Capacity and Performance Management
• Service Standards Definition
• Execution Roadmaps
• Revenue Generation
• Cost Reduction
• Employee Support
• Compliance and Audit Management
• CMM/CMMi, ISO, and Information Security Standards

Mar 2018 – Jan 2019 · 10 mos · Pune, Maharashtra, India

Mar 2016 – Dec 2017 · 1 yr 9 mos · Pune Area, India

Jun 2015 – Mar 2016 · 9 mos · Pune, Maharashtra, India

Oct 2012 – Jun 2015 · 2 yrs 8 mos · Pune, Maharashtra, India

Apr 2012 – Oct 2012 · 6 mos

Apr 2011 – Apr 2012 · 1 yr

Dec 2009 – Apr 2011 · 1 yr 4 mos

Dec 2008 – Nov 2009 · 11 mos