Priya Juneja — Associate Partner

Architect of Transition Excellence: Priya brings over 18 years of experience, including 13+ years of unparalleled expertise in Transition leadership, where she has spearheaded operational transformation initiatives on a global scale. With a proven track record of transitioning over 100,000 FTEs for marquee clients such as Google, Amazon, Telstra, TalkTalk, Citi, Bank of Baroda, Volvo, AT&T, and British Telecom across diverse geographies, Priya combines strategic acumen with hands-on leadership to deliver exceptional value to global businesses. Her career journey includes setting up new centers and driving organizational change across industries such as Telecom, Retail, Banking & Financial Services, and Media. Priya’s deep understanding of business processes, legacy customer experiences, emerging business requirements, and organizational change management has enabled her to successfully transition operations from in-house service centers to KPOs, BPOs, and GCC models. Her extensive experience working with local government bodies worldwide adds invaluable insight into regional compliance, facilitating the successful establishment of Global Capability Centers (GCCs). Embracing digital disruptions, Priya addresses legacy challenges while shaping modern operational models with a forward-looking approach. She has been instrumental in transforming the Transition function to create value for global clients, Tech Mahindra, and the core team by leveraging digital disruptions, business-focused verticalization, review architecture, and governance. Priya’s recent accomplishments include the establishment of Tech Mahindra’s European entity, marked by successful city-wide launches involving political leaders. This achievement exemplifies her ability to navigate complexity, foster collaboration across cultures, and drive sustainable business growth. Her unwavering commitment to excellence and innovation continues to inspire impactful results in every endeavor she undertakes.

Stackforce AI infers this person is a Transition Leadership Expert in BPO and Operational Transformation.

Location: Noida, Uttar Pradesh, India

Experience: 19 yrs