Blessing Alozie — Operations Associate

Welcome to my corner! 👋 I’m Blessing—the person who enjoys turning confused users into confident, long-term advocates. If you are looking for someone to simply "close tickets," I might not be the right fit. But if you are looking for a partner to 'own the customer journey, reduce churn, and turn your support function into a growth engine', then you are in the right place. I specialize in the human side of FinTech, SaaS, and EdTech. My job is to bridge the gap between your complex product and the people using it, ensuring they feel supported, understood, and eager to stick around. ✅Here is the impact I am ready to bring to your team: 🚀 I Scale Onboarding Without the Chaos: You need users to activate quickly and painlessly. I bring experience guiding '10,000+ users' through KYC and setup, ensuring the first impression is flawless. 📉 I Don’t Just Resolve Issues, I Reduce Them: I spot patterns in user frustration and fix the root cause. I have previously 'reduced complaints by 60%' by refining communication flows and creating better educational resources. 📈 I Drive Engagement & Adoption: Support shouldn't be a cost center; it should drive value. I use training and feedback loops to boost product engagement (my track record shows a '30% increase'). 🤝 I Build Trust That Retains Revenue: Customers stay where they feel valued. I pride myself on maintaining '85%+ retention rates' by being proactive, empathetic, and solution-oriented. 📌How I work: I believe technical instructions should feel like friendly guidance. Whether it’s via email, chat, or documentation, I make sure your brand voice sounds personal, not robotic. 🧰 The Toolkit I Bring: Zendesk, HubSpot, Intercom, ClickUp, Slack, Excel, and CRM platforms. 📌 Ready for: Customer Support • Client Onboarding • Customer Success • Customer Experience (Based in Lagos — Flexible availability across US, UK, and EU time zones)* Let’s turn your customers into your biggest fans. 📬 Contact: [blessingalozie0712@gmail.com/DM]

Stackforce AI infers this person is a Customer Experience Specialist in FinTech and SaaS industries.

Location: Lagos, Lagos State, Nigeria

Experience: 12 yrs 1 mo

Skills

Customer Experience
Customer Relationship Management (crm)
Client Onboarding
Customer Support
Public Health Communication
Administrative Coordination
Administrative Management
Executive Support

Career Highlights

Expert in customer onboarding and retention strategies.
Achieved 95% CSAT score through effective communication.
Reduced customer complaints by 60% with proactive solutions.

Work Experience

Freelance

Customer Experience (CX) | No-Code & AI Automations (11 mos)

GoodNovel

Fiction Writer (1 yr 5 mos)

FUREX Technologies

Client Onboarding & Support Specialist (3 yrs 4 mos)

Imo State Insurance Health Agency

Customer Support Officer (Public Health) (1 yr)

Uru TechHub

Live Chat Support/Admin Coordinator (1 yr 3 mos)

Imo Concorde Hotel

Administrative Officer/Executive PA to the Managing Director (6 yrs 6 mos)

Education

Bachelor of Arts - BA at University of the People

Higher National Diploma at The Federal Polytechnic Nekede, Owerri.

Blessing Alozie

Operations Associate

Lagos, Lagos State, Nigeria12 yrs 1 mo experience

Highly Stable

Key Highlights

Expert in customer onboarding and retention strategies.
Achieved 95% CSAT score through effective communication.
Reduced customer complaints by 60% with proactive solutions.

Stackforce AI infers this person is a Customer Experience Specialist in FinTech and SaaS industries.

Contact

Skills

Core Skills

Customer ExperienceCustomer Relationship Management (crm)Client OnboardingCustomer SupportPublic Health CommunicationAdministrative CoordinationAdministrative ManagementExecutive Support

Other Skills

Time ManagementComplaint ManagementProblem SolvingRelationship BuildingTeam CollaborationEmotional IntelligenceZendeskCustomer SatisfactionSlackGoogle WorkspaceActive ListeningEmpathyLive ChatAbility to work independentlyOrganization Skills

About

Experience

Freelance

Customer Experience (CX) | No-Code & AI Automations

Apr 2025 – Present · 11 mos · Remote · Remote

✅ Uses Claude AI and ChatGPT to help craft friendly, clear, and helpful responses. This speeds up the time it takes to get back to customers by 40% while making sure every person feels heard, maintaining a 95% satisfaction (CSAT) score.
✅ Creates easy-to-use forms and intake systems with Fillout, Typeform, and Tally. This makes the "first day" for a new client feel organized and professional rather than messy and confusing.
✅ Acts as a friendly face for the brand on Slack, Discord, and LinkedIn.
✅ Uses tools like Airtable and Zapier to automate the boring, repetitive parts of support and admin.

Customer Relationship Management (CRM)Time ManagementComplaint ManagementProblem SolvingRelationship BuildingTeam Collaboration+8

Goodnovel

Fiction Writer

Oct 2024 – Present · 1 yr 5 mos · Remote

Furex technologies

Client Onboarding & Support Specialist

Oct 2021 – Feb 2025 · 3 yrs 4 mos · Lagos State, Nigeria · Remote

✅ Onboarded and verified 10,000+ new users, ensuring KYC compliance and fast account activation using data review and support documentation.
✅ Led an onboarding support team of 20+ staff, improving response speed and issue resolution turnaround, which reduced customer complaints by 60%.
✅Drove user engagement through digital training and product education, resulting in a 30% increase in product utilization and feature adoption.
✅Fostered customer loyalty and account trust, contributing to 85%+ annual client retention rates through active support, FAQ updates, and feedback loops.

Problem SolvingTeam CollaborationZendeskLive ChatAbility to work independentlySlack+6

Imo state insurance health agency

Customer Support Officer (Public Health)

Aug 2020 – Aug 2021 · 1 yr · Owerri, Imo State, Nigeria · On-site

✅ Engaged 20,000+ citizens through live Q&A support, community sessions, and inbound inquiries, clarifying COVID-19 safety, vaccination, and available health services.
✅Delivered 30+ education programs and distributed verified materials, which significantly reduced misinformation and improved safety compliance.
✅Answered public concerns with empathy and evidence-based guidance, strengthening community trust and adoption of health policies.
✅Simplified complex medical guidelines into accessible communication, improving understanding among underserved and at-risk populations.

Customer SupportData EntryAdaptability and Problem SolvingLive ChatDetail orientedCommunication+3

Uru techhub

Live Chat Support/Admin Coordinator

Nov 2018 – Feb 2020 · 1 yr 3 mos · Hybrid

✅ Resolved 1,000+ student support tickets via live chat, email, and platform troubleshooting, improving learning access and enrollment success.
✅Partnered with IT and instructors to resolve software bugs and course access issues, reducing complaint turnaround time by 35%.
✅ Acted as the frontline of the student experience, managing high-volume live chat inquiries to resolve enrollment friction and technical issues with a focus on first-contact resolution.
✅ Orchestrated the end-to-end journey for a base of 1,000+ students, proactively identifying opportunities within support conversations to cross-sell advanced modules and certification paths, directly contributing to platform revenue.
✅ Engineered the administrative backbone of the enrollment process by designing comprehensive SOPs and automated documentation workflows, slashing repetitive administrative tasks by 35%.

Problem SolvingOrganization SkillsComputer LiteracyHTML (Basic)SlackWix Website Builder+6

Imo concorde hotel

Administrative Officer/Executive PA to the Managing Director

Mar 2012 – Sep 2018 · 6 yrs 6 mos · Owerri, Imo State, Nigeria · On-site

✅ Optimized recordkeeping, reporting, and communication workflows, increasing department efficiency by 70% and reducing administrative backlog.
✅ Coordinated the Managing Director’s schedules, confidential correspondence, and stakeholder requests, improving leadership availability and decision turnaround by 35%.
✅Facilitated cross-department issue escalation and support alignment, reducing operational delays and improving service delivery to guests and partners.
✅ Maintained accurate documentation and centralized data systems, ensuring quick access to information for leadership and improving company-wide reporting accuracy.

Executive Administrative AssistanceWritingOffice AdministrationRelationship BuildingAdministrative OrganizationAdministrative Assistance+2