CHETAN GOYAL

Operations Associate

Ahmedabad, Gujarat, India9 yrs 7 mos experience

AI Enabled

Key Highlights

Led initiatives saving ₹11.92 Cr across multiple sectors.
Trained over 45 professionals in Lean Six Sigma methodologies.
Achieved 25% improvement in operational efficiency.

Stackforce AI infers this person is a Lean Six Sigma expert with a strong focus on operational excellence in Pharma and Manufacturing sectors.

Contact

Skills

Core Skills

Operational ExcellenceLean Six SigmaProcess ImprovementQuality AssuranceQuality ControlManufacturing

Other Skills

Statistical Process Control (SPC)Process AssessmentProject ManagementMicrosoft Power AppsBusiness Process ImprovementQuality SystemDecision-MakingTeam ManagementMicrosoft ProjectBusiness TransformationArtificial Intelligence (AI)Microsoft OfficeSix Sigma Black BeltMaster Data Managementprocess flow diagram (PFD)

About

I’m a Lean Six Sigma Black Belt certified Operational Excellence professional with 9.7+ years of experience driving transformation across Pharma, BFSI, and Manufacturing sectors. My expertise lies in process re-engineering, cost optimization, digital transformation, and automation using RPA & AI tools. I’ve led impactful initiatives at top organizations including Zydus Lifesciences, Biocon Biologics, Flipkart, Samsung, and Optimum Infosystem, delivering measurable results such as ₹11.92 Cr in savings, 25% improvement in OEE, and significant reductions in process inefficiencies. Skilled in tools like Power BI, Minitab, SAP, and MS Visio, I specialize in identifying operational gaps, mentoring Lean Six Sigma projects, and implementing scalable solutions. I’ve trained over 45 professionals in LSS methodologies and won multiple awards for Kaizen and QC excellence. I thrive in cross-functional environments, driving change through data-driven insights, stakeholder collaboration, and continuous improvement. Let’s connect if you're passionate about operational excellence, digital transformation, or building high-impact processes.

Experience

Zydus group

Deputy Manager

Dec 2024 – Present · 1 yr 3 mos · Ahmedabad, Gujarat, India · On-site

. To run cost saving initiative - SLIM (Strategic Lean Integrated Manufacturing) across 31 sites at Zydus Group including OSD, Injectables , wellness and Oncology sites.
. Identify goals for CI events & potential quantifiable savings.
. To drive operational efficiency improvements by building culture of continous improvement across the sites.
. To work closely with site leaderships to help them identify opportunities for improvement in PQCDSM Areas through MANTHAN (Brainstroming Session).
. Lead & manage process improvement projects from conception to implementation.
. Prepare detailed reports & presentations to communicate progress, improvement & cost savings to senior management.
. Analyze current business processes,identify inefficiencies & recommend improvements to enhance productivity.
. Facilitate prioritization,selection,scope and planing of specific improvement projects.
. Facilitate a systematic idea collection & monitoring portal across all sites to track progress of implementation & savings.

Statistical Process Control (SPC)Process AssessmentProject ManagementMicrosoft Power AppsBusiness Process ImprovementQuality System+67

Optimum solutions pte ltd

Assistant Manager

Apr 2024 – Nov 2024 · 7 mos · Bengaluru, Karnataka, India · Hybrid

. Worked with US Based BFSI Client for process excellence, process improvement & process engineering.
. Lead process improvement projects & interact with internal stakeholders todrive & influence improvement objectives.
. Responsible for breaking down the end to end process to identify/discover automation/improvement opportunities & create automation/transformation road-maps.
. Created process change by integrating new processes with existing ones & communicating these changes.
. Identified Optimization Opportunities using internal data & work with stakeholders & automation team to execute the ideas.
. Carried out complex activities with significant financial, client, and/or internal business impact.
. Liaised with Development team(s) ensuring schedule, milestones are on track
. Managed daily operational activities and supervise day-to-day work of junior level employees.
. Worked on gamification initiative to improve partner's productivity & utilization to achieve 3 FTE savings.

Process Assessment5SProject ManagementMicrosoft Power AppsBusiness Process ImprovementQuality System+65

Biocon biologics

Assistant Manager

Nov 2022 – Apr 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Utilize Value stream mapping to visualize and streamline workflows.
Facilitated cross-functional collaboration among OE and CI project teams, ensuring alignment with strategic objectives and driving a 25% increase in productivity.
Implement Lean concepts on shop floor like 5S, Visual management, TPM...etc.
Working on Power query, Power pivot and Power view for creating effective reports and dashboards
To train and coach different teams & different levels in the organization on Lean tools and skills
Collaborate with cross-functional teams to assess and streamline operational processes.
To measure the process periodically to identify trends in qualitative & quantitative data to draw business conclusions by reducing variations and waste from the process.
Understand business requirements & design data models to transform raw data into meaningful dashboard.
Project Management - Manage Project from inception through to benefits delivery using structured DMAIC methodology

Statistical Process Control (SPC)Process Assessment5SProject ManagementMicrosoft Power AppsBusiness Process Improvement+70

Flipkart

Senior Executive Quality Assurance

Aug 2021 – Oct 2022 · 1 yr 2 mos · Manesar, Haryana, India · On-site

Leading quality at flipkart warehouse with a team of 13 person.
Creating and delivering presentations, reports, and PowerBI dashboards that effectively communicate insights.
Extracting and combining data to come up with KPIs directly impacting the bottom line of the organization
Analyze metrics of delivery and support teams and create trend analysis, Customer satisfaction index etc.
Conduct Process training across organization across all grades.
Driving LBH capturing & catalogue correction area charter at pan India level.
Review & implement SOP’s & PDR of the procedure in coordination with Ops & L&D team.
Facilitate delivery teams and support teams to adhere to process.
Create, implement, and track continuous process improvement plan.
To do RCA of internal escalations, Outbound cancellations, Mis-shipment & customer escalations.

Statistical Process Control (SPC)Process Assessment5SMicrosoft Power AppsBusiness Process ImprovementQuality System+77

Samsung display

Senior Assistant Engineer - Outgoing Quality Control

Jan 2020 – Jul 2021 · 1 yr 6 mos · Noida Area, India · On-site

Handled a team of 180 operators & 4 engineers to carry out 100% OQC inspection.
Connecting to data sources, importing data, and transforming data for Business Intelligence
Developing visual reports, dashboards and KPI scorecards using Power BI desktop.
Ensured no rejections are passing OQC/ Field into the field & controlled FFR at 4%.
To share failproof action plan to close findings observed in 5S audit, ESD audit, QPA & QSA audits.
Inventory management of OLED panels & assets in OQC Inspection areas.
New instrument / measurement method development for accuracy & time saving.

Statistical Process Control (SPC)5SBusiness Process ImprovementQuality SystemDecision-MakingSupplier Quality+60

Samsung electronics

Senior Assistant Engineer - Incoming Quality Control

Sep 2017 – Jan 2020 · 2 yrs 4 mos · Noida Area, India · On-site

To ensure component quality & IQC inspection of raw material Parts.
To follow up & push vendors for daily defects & material improvement.
To verify Corrective & Preventive action from vendors & validating them.
Conduct analysis and convert business requirements into visual based analytics
Maintain dashboards and make changes as required to meet the business needs
To perform supplier evaluation, audits & confirm completion of action raised.
To troubleshoot Material quality issues on the main line & support with analysis.
To train IQC inspectors for improvement in Inspection Standards & methods.
To work with suppliers for continual improvement & quick resolution of parts quality issues.

Statistical Process Control (SPC)5SBusiness Process ImprovementQuality SystemSupplier QualityTeam Management+58

Havells india ltd

2 roles

Graduate engineer trainee - Production

Apr 2016 – Aug 2017 · 1 yr 4 mos · Neemrana · On-site

Led a team of 90 individuals & achieved daily production target with 95% On time in full .
To provide CAPA for nonconformity observed on assembly line.
To share daily production MIS with Departmental Heads.
To plan day to day activities, production schedules & resources allocation.
To solve chronic quality & Productivity issues with help of Quality Circles activity.
To do daily analysis of process rejection & initialize CAPA based on rejection analysis.
To do Line patrolling & process audit, resolve process issues in red bin meetings daily

Statistical Process Control (SPC)5SBusiness Process ImprovementQuality SystemTeam ManagementQuality Processes+54

Trainee

Jun 2014 – Jul 2014 · 1 mo · Neemrana, Rajasthan, India · On-site

My responsibility at Havells India Ltd.(Lighting Fixture Division),Neemrana as a trainee was to carry out testing of lighting fixtures .I worked on Goniophotometer and Integrated Sphere . I carried out various testing of fixture like switching test, flame burner test, endurance test, climate test etc.

Microsoft OfficeQuality ControlAttention to DetailManufacturingAnalytical Skills