Abdul Ajaaz - Certified LSSBB® PAHM® CAPM®

Operations Associate

Hyderabad, Telangana, India17 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 15 years in US Health Insurance domain
  • Certified Six Sigma Black Belt and Green Belt
  • Expert in process improvements and automation
Stackforce AI infers this person is a Healthcare Operations Expert with a focus on Process Improvement and Automation.

Contact

Skills

Core Skills

Project ManagementSix Sigma Black BeltProcess ImprovementLean Six Sigma

Other Skills

Analytical ThinkingAutomationBusiness AnalysisBusiness Process ImprovementBusiness TransitionChange ManagementCustomer ServiceHealthcareHealthcare ManagementInsuranceIntegrationLean/Six SigmaMicrosoft ExcelMicrosoft PowerPointOperational Excellence

About

A professional with over 15+ years of enriching experience in the US Health Insurance domain. That includes Claims Operations, Provider Operations, Appeals & Grievances, E2E Transformation Initiatives, Process Improvements, Automations (RPA/AI/VBA/SQL), Value stream mapping, Lean Six Sigma. Passionate about creating an environment filled with Optimism, Trust & Compassion which fosters the development of successful Teams. • Self-motivated, dependable, and confident • Exposure to Health Insurance Excellent organizational, interpersonal skills and customer service skills • Ability to foresee, identify and resolve problems • Proven ability to turn things around to meet customer and business demand & to handle stressful situations • Certified “ISO” auditor for “ISO 9001:2008” implementation in the organization • Certified “AHM 250” • Certified Six Sigma Green Belt • Certified Six Sigma Black Belt

Experience

Optum

4 roles

Senior Manager Operational Excellence

Promoted

Aug 2023Present · 2 yrs 7 mos

Project ManagementStatistical Data AnalysisSix Sigma Black BeltStakeholder Management

Manager - Operational Excellence

Promoted

Aug 2021Jul 2023 · 1 yr 11 mos

  • Driving strategic initiatives at Org level
  • Mentoring and driving Lean/Six sigma projects
  • Support process automation projects to simplify and improve customer experience
  • Apply LEAN, Six Sigma tools/functional knowledge to improve process capability
  • Identifying the scope of automation in current processes and new business
  • Drives business transformation by creation, execution and governance on a road-map for the various accounts to include the end user metrics and the stakeholders’ business priorities
  • Facilitating successful implementation of all facets of process improvements or changes identified by utilizing strong change management skills along with analytical thinking and LSS methodology knowledge
  • Quality DNA building through Lean/Six Sigma trainings and various awareness campaigns
Lean/Six SigmaProcess AutomationChange ManagementAnalytical ThinkingProcess ImprovementLean Six Sigma

Business Analyst

Jul 2018Jul 2021 · 3 yrs

Assistant Manager

Jun 2016Jun 2018 · 2 yrs

Unitedhealth group

3 roles

Domain Expert

Nov 2014May 2016 · 1 yr 6 mos · Hyderabad Area, India

Subject Matter Expert

Promoted

Jul 2012Oct 2014 · 2 yrs 3 mos · Hyderabad Area, India

Process Associate

Jan 2011Jun 2012 · 1 yr 5 mos · Hyderabad Area, India

Zavata india pvt. ltd.

Senior Process Associate

Mar 2008Dec 2010 · 2 yrs 9 mos · Hyderabad Area, India

Education

Osmania University

Bachelor of Commerce - BCom

Jan 2005Jan 2007

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