May 2021 – May 2024 · 3 yrs · Bengaluru, Karnataka, India

• 🚀 Scaled Pay Later business 6x, making Simpl a category leader at checkout.
• Owned PnL for Pay Later business across 1800+ merchants.
• Built and scaled a Partner Success team from scratch - combining B2B relationship depth with B2C-style growth experimentation.
• Designed a custom PnL framework to drive structured, data-backed decisions across product, tech, risk, and operations.
• Drove deep cross-functional alignment, unifying merchant experience across onboarding, integration, risk management and support
• Led merchant data workshops to co-develop and co-train ML models for real-time fraud mitigation

Jan 2020 – Feb 2021 · 1 yr 1 mo · Bengaluru Area, India

• 🚀 Helped position Manipal as a key enabler in India’s skilling and workforce readiness agenda.
• Launched online schools for Teachers, Design, and Risk; planned skill schools for Pharma, Chartered Accountants, Micro-entrepreneurs, and Fintech with top partners, with a target of USD 1M+ PnL in Year 1.
• Co-created strategic playbook with the Group President to build a partner network of 80 key accounts to power sourcing and hiring funnels.
• Envisioned a competency platform to equip young learners with the right skills for jobs directly backed by corporates.

Jun 2019 – Jan 2020 · 7 mos · Bengaluru, Karnataka, India

• 🚀 Transitioned into a broader ecosystem role, expanding from digital-first innovation to also leading traditional institutional alliances, managing a USD 3M+ PnL.
• At the peak of fintech boom, led complex projects to embed insurance journeys into emerging lending flows, delivering contextual, need based coverage.
• Spearheaded high-impact product launches for both traditional and new age NBFCs.
• Co-created and led launch of digital-first insurance offerings aligned with partner's evolving digital footprints.

Mar 2017 – May 2019 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• 🚀 First hire to build a digital-first insurance product with emerging digital platforms to transform legacy processes and simplify the customer journey.
• 🚀 Selected for STRIDE, HDFC Life’s leadership program for the top 0.4% high-potential employees.
• Led a high-GMV partnership with a leading e-commerce platform to launch a first-of-its-kind, pre-approved digital life insurance product.
• Reduced customer journey steps by 90%, replacing a 100-field form with just 10 data points.
• Drove end-to-end execution - from data workshops on millions of customer records, development of custom underwriting models, Integration of new APIs and tech architecture, securing regulatory and reinsurer approvals, full-stack delivery across product, tech, design, and compliance.

Jul 2015 – Mar 2016 · 8 mos · New Delhi Area, India

• 🚀 Achieved 92%+ client retention in a highly competitive market and reduced issue resolution time by 80%.
• Led a high-performing team of 50+ Key Account Managers and delivery specialists, working closely with top brands to enable best customer support practices
• Drove the highest upsell in company history through deep relationship building and tech innovation.

Oct 2014 – Jun 2015 · 8 mos · New Delhi Area, India

• 🚀 Led a tech product for retailers of a major telecom brand in Tier 2/3 cities, that went on win a Telecom Innovation Award in 2015.
• Part of the core team that successfully launched India’s first Customer Experience Management platform.
• Drove customer engagement initiatives across 200+ digital touch points for leading e-commerce companies.
• Rolled out a real-time in-store customer engagement platform for a top retail brand to capture and route customer queries instantly.

Jul 2013 – Jun 2014 · 11 mos · Kuwait

• 🚀 Designed and led a central procurement pilot for 6 SKUs across 16 brands in 5 countries which led to $0.9 million cost saving in the first year.
• 🚀 Built a demand and order planning system for 25,000 SKUs across 8 countries and 10 U.S.-based food brands.
• Implemented a cost-saving warehousing model for slow-moving SKUs across 24 brands, securing stakeholder buy-in for a 2-year phased rollout.
• Led rollout of a tech supply chain product for the team to ensure seamless procurement process.

Aug 2011 – Jun 2013 · 1 yr 10 mos · Kuwait

• 🚀 Led high impact projects including the launch of 8 U.S.-based food brands in the Middle East, a home delivery business, and a strategic revamp of the food procurement model.
• Internal consultant for the Food Division on new initiatives and process consolidation across markets.
• Focus areas included process design, operations improvement, change management, and business strategy.

Oct 2010 – Jul 2011 · 9 mos · New Delhi Area, India

• 🚀 Founded a wedding planning startup offering end-to-end event consulting - from venue selection and budgeting to theme design and execution.
• Delivered full-service planning for 3 clients and custom consulting for 7 others on specific needs like lead sourcing and decor themes.
• Partnered with a Dubai-based destination management firm to promote destination weddings.
• Achieved break-even within 5 months of launch.

Jan 2009 – Jan 2009 · 0 mo

• 🚀 Comprehensively analyzed PE and M&A deals of technology sector in India (2005-09YTD)
• Conducted trend analysis of the technology sector in India & impact analysis for economic slowdown
• Identified target segments, PE firms and domains within technology sector for Allegro Advsors
• Assisted Vice President of the division on a mobile marketing firm investment mandate
• Learned fundamental analysis & advanced valuation practices followed for investment mandates