Pawan Sharma, Ph.D

Operations Associate

India14 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 15+ years in learning and development
  • Ph.D. in Management with a focus on adult learning
  • Expert in driving sales and leadership capability at scale
Stackforce AI infers this person is a Learning and Development expert in the SaaS industry, specializing in capability building and training.

Contact

LinkedIn

Skills

Core Skills

Leadership Development & Capability BuildingTraining Program Design & Instructional Architecture

Other Skills

Measurement of Learning Effectiveness & ROITraining Program DesignDeliveryCoachingFacilitation & Executive DevelopmentLearning Program Design & Instructional ArchitectureBusiness-Aligned Learning StrategyStakeholder Management & Executive InfluenceTraining Needs Analysis & Performance ConsultingTalent Development & Succession PlanningPeople and Culture

About

With 15+ years of experience in learning and development, I specialize in designing strategic capability-building programs that enable sales teams, transform leaders, and drive organizational performance. Backed by a Ph.D. in Management and deep grounding in adult learning, I’ve led high-impact learning journeys at Swiggy and other fast-paced environments—spanning onboarding, performance coaching, leadership development, and product training. My core belief: Learning must be outcome-driven and business-aligned. Whether training a new hire or enabling a leader, my programs are anchored in measurable impact. Let’s connect if you’re building something in learning, enablement, or leadership transformation.

Experience

Swiggy

3 roles

Senior Manager - L&D

Promoted

Oct 2023 – Present · 2 yrs 5 mos

  • Driving the Pan-India learning strategy from onboarding to succession planning, empowering employees with targeted capability-building programs to elevate performance at Swiggy.
  • Performing quarterly in-depth needs assessments to identify skill gaps and develop strategic training plans that align with business objectives and foster organizational growth.
  • Collaborating with senior leaders, cross-functional department heads, and subject matter experts to design and implement customized training solutions that addresses specific departmental challenges and needs.
  • Prioritizing cost-effective training solutions while maintaining the highest quality of training delivery.
  • Establishing key performance indicators (KPIs) to measure training program effectiveness and leveraging data-driven insights to drive continuous improvements in training strategies.
  • Collaborated with Product Leaders to train the pan-India sales team from product inception for effective end-user communication.
  • Establishing and maintaining productive relationships with vendors, selecting and managing vendors to ensure the delivery of high-quality training resources and services in a timely manner.
Measurement of Learning Effectiveness & ROITraining Program DesignDeliveryLeadership Development & Capability BuildingTraining Program Design & Instructional Architecture

Manager - L&D

Apr 2021 – Sep 2023 · 2 yrs 5 mos

  • Managed end-to-end Behavioral & Functional training for Swiggy Indianext (Tier 2,3, and 4)
  • Formulated and implemented data-driven learning strategies for Sales and Operations teams,
  • aligning initiatives with organizational goals to enhance performance
  • Led the transformation of remote training delivery by leveraging technology to improve learner
  • engagement, efficiency, and overall effectiveness.
  • Created and curated role-specific learning journeys based on competency and skill requirements
  • across various roles and levels.
  • Established Pan India training programs (Tool A Month, Know Your Product, and IMBIBE) to build
  • a cross-functional learning culture
Measurement of Learning Effectiveness & ROICoachingFacilitation & Executive DevelopmentLeadership Development & Capability BuildingTraining Program Design & Instructional Architecture

Regional Training Manager - East and North East

Apr 2019 – Mar 2021 · 1 yr 11 mos

  • Led end-to-end ownership of training programs for supply/sales teams and people managers across
  • East & North-East regions — encompassing needs analysis, content curation, stakeholder alignment,
  • program delivery, and multi-level impact evaluation (L1–L3).
  • Aligned capability needs with central learning catalogs; initiated outsourcing when required to build
  • relevant, high-quality content and ensured seamless execution through structured learning plans.
  • Drove data-backed diagnosis of regional performance gaps and designed targeted interventions to
  • uplift leadership capability and front-line execution.
  • Implemented scalable and cost-effective delivery models, including blended learning, virtual
  • sessions, vendor-led workshops, and off-the-shelf digital solutions to maximize reach.
CoachingFacilitation & Executive DevelopmentLearning Program Design & Instructional ArchitectureLeadership Development & Capability BuildingTraining Program Design & Instructional Architecture

Institute of product leadership

Sr. Learning Manager

Aug 2016 – Dec 2018 · 2 yrs 4 mos · Bengaluru Area, India · On-site

  • Developed interactive e-learning courses, targeted training programs, and engaging workshops tailored to meet the diverse needs of various cohorts
  • Collaborated with Co-Founders and industry experts to design practical learning experiences such as industry challenges Producthons, and Skillathons for cohorts, ensuring they gained hands-on experience and tangible skills by the program's conclusion
  • Oversaw the scheduling, administration, and proctoring of international certification exams (CPM & CPMM)
  • Analyzed participant feedback and program outcomes to continuously improve the Executive MBA curriculum and program offerings, maintaining high standards of quality and relevance
  • Efficiently managed the learning management system (LMS) for seamless course delivery and tracking
Measurement of Learning Effectiveness & ROICoachingFacilitation & Executive DevelopmentLeadership Development & Capability BuildingTraining Program Design & Instructional Architecture

Avagmah

Learning Lead

Aug 2015 – Jul 2016 · 11 mos · Bengaluru Area, India · On-site

  • Led and facilitated training-of-trainers (TTT) workshops for new Subject Matter Experts and Process Coaches, as well as onboarding sessions for faculty members, ensuring they were equipped with the necessary skills and knowledge
  • Developed and delivered engaging MBA courses such as Human Resource Management, Organizational Behaviour, enhancing students' understanding and application of key concepts through effective instruction
  • Conducted specialized leadership workshops focusing on essential skills such as decision-making, team building, and leadership strategies, fostering the growth and development of emerging leaders
  • Designed and implemented comprehensive training programs for staff development, focusing on upskilling and reskilling to meet organizational goals and employee career aspirations
  • Evaluated and enhanced training effectiveness through continuous feedback collection and performance analysis, ensuring that learning interventions met their intended outcomes and contributed to overall organizational success
Measurement of Learning Effectiveness & ROICoachingFacilitation & Executive DevelopmentLeadership Development & Capability BuildingTraining Program Design & Instructional Architecture

Jain (deemed-to-be university)

Senior Lecturer

Jun 2011 – Feb 2015 · 3 yrs 8 mos · Bengaluru Area, India · On-site

  • Assessed and addressed students' diverse learning needs, creating tailored learning opportunities to enhance educational outcomes and student engagement
  • Designed, developed, and delivered course curricula and instructional methods, ensuring alignment with academic standards and industry-relevant skills
  • Utilized differentiated teaching strategies incorporating a mix of audio, visual, and interactive elements to cater to various learning styles and promote inclusive education
  • Authored 6 books and co-authored 5 national and 2 international research papers, contributing to academic literature and expanding knowledge in the field

Teamworks soft-tech (p) ltd

Business Development Manager

Apr 2010 – Apr 2011 · 1 yr · Hyderabad Area, India · On-site

  • • Successfully managed and oversaw all operational activities of the Bangalore branch, ensuring smooth functioning and optimal performance. Researched and analyzed the market to identify potential clients and develop a strategy to acquire the build clientele

Education

Jain (Deemed-to-be University)

Doctor of Philosophy - PhD — Human Resources Management and Services

Aug 2017 – Jul 2023

Jain (Deemed-to-be University)

Master of Philosophy (M.Phil.)

Jan 2013 – Jan 2015

Globsyn Business School

PGDM — MARKETING

Jan 2008 – Jan 2010

Calcutta University, Kolkata

B.COM(HONS) — COMMERCE

Jan 2004 – Jan 2006