Oct 2024 – Sep 2025 · 11 mos · Greater Bengaluru Area · On-site

• Email Support Advisor 1 | Concentrix
• Dedicated Email Support Advisor with a focus on providing seamless and efficient assistance to customers via email. Skilled in problem-solving, effective communication, and resolving inquiries to enhance customer experience. Proficient in managing a high volume of support tickets, adhering to response time and quality standards, and maintaining customer satisfaction.
• Key Responsibilities:
• Manage customer queries, complaints, and requests through email, ensuring timely, accurate, and professional responses.
• Collaborate with internal teams to resolve complex issues, providing clear updates and solutions to customers.
• Monitor and meet service level agreements, aiming for high first-contact resolution and maintaining low response time.
• Contribute to process improvement by identifying recurring issues and suggesting solutions to enhance workflow efficiency.
• Core Skills: Customer service, email communication, issue resolution, CRM systems, process improvement, and time management.

Jul 2024 – Aug 2024 · 1 mo · Bengaluru, Karnataka, India · Remote

May 2024 – Jun 2024 · 1 mo · Bengaluru, Karnataka, India · Remote

May 2024 – Jun 2024 · 1 mo · Bengaluru, Karnataka, India · Remote

Jul 2023 – Sep 2023 · 2 mos · Banglore · On-site

• I am glad to share the experience of my internship which has given practical knowledge of industry functioning.
• 1.Interaction with professionals in the field through team meetings, departmental gatherings, and company-wide events.
• 2.Building professional connections that may prove valuable for future career opportunities.
• 3.Regular feedback sessions with supervisors to track progress and address any areas for improvement.
• 4.Evaluation of completed projects and tasks, with an emphasis on continuous learning and growth.
• 5.Regular mentorship and guidance from experienced data analysts or data scientists.
• 6.Exposure to popular data analytics tools such as Python, R, SQL, and data visualization tools like Tableau or Power BI.
• 7.Analyzing large datasets to identify trends, patterns, and insights that can inform business decisions.
• Overall, a data analytics internship offered me a well-rounded experience that combines technical skills development, exposure to real-world business challenges, and opportunities for professional growth within the field of data analytics.
• I wanted to express my sincere gratitude for offering me the internship position at Arcolab pvt ltd. I am truly honored to have the opportunity to contribute to the team and gain valuable experience in the field of data analytics.
• I am eager to bring my skills and enthusiasm to the role, and I look forward to the learning and growth that this internship will undoubtedly provide. Thank you once again for this incredible opportunity.