Stephanie Kozak, Ph.D. — Director of Engineering

Director of Agentic Readiness | CX Strategy & AI Innovation Leader | Helping Fortune 500s Transform Customer Experience I lead the charge in helping enterprises successfully deploy and operationalize agentic AI solutions at scale. With over a decade of experience at the intersection of customer experience strategy, technology, and operational innovation, I specialize in bridging the gap between AI potential and real-world business results. At Concentrix, I oversee our Agentic Readiness and Enablement offerings, guiding clients through the complexities of standing up AI programs that actually work. My focus is on solving the problems behind failed AI deployments—ensuring organizations have the right operating models, processes, and strategies to move from pilot to production. What I bring to the table: - Deep expertise in CX technology and designing customer service programs that drive loyalty and revenue - Proven track record leading complex, cross-industry engagements for Fortune 500 clients - Strategic thinker who excels at bringing multi-functional teams together to accomplish transformative goals - Research-driven approach informed by my PhD in Geography (Urban & Economic Geography, Statistical Analysis) I'm passionate about helping organizations leverage AI and technology to create game-changing customer experiences while identifying optimization opportunities that deliver measurable cost savings. Whether it's developing AI strategies, designing omnichannel experiences, or building contact center optimization roadmaps, I focus on practical solutions that move the needle. Forrester CX Pro certified | Thought leader in Agentic Operating Models

Stackforce AI infers this person is a Customer Experience and AI Strategy expert in the SaaS industry.

Location: Cincinnati, Ohio, United States

Experience: 18 yrs 8 mos