Chandanpreet K. — CEO
Adyen empowers global businesses with seamless payment solutions, and as Regional Team Lead for Support, the focus is on fostering operational excellence and delivering exceptional customer service. At Cloud Software Group, the role of Senior Manager in Technical Account Management involved leading initiatives to address complex service escalations while prioritizing customer satisfaction. Collaborative efforts enabled innovative solutions that strengthened customer relationships and improved operational workflows, reinforcing a commitment to excellence in customer-focused service delivery.
Stackforce AI infers this person is a Customer Service Leader in SaaS with a focus on operational excellence.
Location: Bengaluru, Karnataka, India
Experience: 14 yrs 4 mos
Skills
- Customer-focused Service
- Leadership
- Critical Thinking
Career Highlights
- Proven track record in customer-focused service delivery.
- Expertise in managing complex service escalations.
- Strong leadership skills fostering operational excellence.
Work Experience
Adyen
Regional Team Lead, Support (1 yr 1 mo)
Cloud Software Group
Senior Manager, Technical Account Management (2 yrs)
Citrix
Manager, Customer Service Escalation (6 mos)
Manager, ShareFile Product Billing and Escalations (1 yr 5 mos)
Technical Support Manager, Citrix Virtual Apps and Desktops (8 mos)
Customer Service Manager (1 yr 7 mos)
Quality Assurance Analyst (6 mos)
Subject Matter Expert (1 yr 11 mos)
Senior Customer Support Associate (2 yrs 4 mos)
Customer Service Associate (1 yr 6 mos)
IBM India Pvt Ltd.
Technical Support Engineer (1 yr)
Education
Bachelor's degree at Guru Nanak Dev University
