Sep 2023 – May 2024 · 8 mos · On-site

• Scaling platforms through innovation, automation, and high-performing teams to deliver speed, reliability, and customer impact.
• Expanded service portfolio: Led the launch of multiple new service categories (Rental, Economy, +8 more), significantly broadening customer offerings and enhancing business growth.
• Delivered groundbreaking products: Directed the development of Nego, a platform enabling seamless negotiations between customers and drivers, streamlining order placements and boosting efficiency.
• Transformed operational efficiency: Pioneered the use of Polygons for EV drivers, optimizing routing and assignment strategies to improve reliability and performance.
• Accelerated time-to-market: Designed advanced automation processes that reduced service type launches from 14 days to 0.5 days and service area launches from 7 days to 0.5 days.
• Built high-performing teams: Cultivated a culture of ownership, collaboration, and innovation, enabling developers and QA to consistently deliver at scale.

Nov 2020 – Sep 2023 · 2 yrs 10 mos · On-site

• Driving growth, efficiency, and reliability by scaling systems, optimizing costs, and enabling high-performing teams.
• Accelerated driver growth: Led a team of 10 developers in the Driver Quality & Earnings team, delivering a 35% increase in conversion rates from leads to successfully onboarded drivers through data-driven improvements and optimized onboarding flows.
• Delivered cost efficiency at scale: Implemented strategic cost-saving measures that reduced infrastructure spend by 30%, while improving resource utilization and scalability.
• Reduced operational burden: Automated critical workflows, cutting support overload by 80%, freeing teams to focus on higher-value initiatives.
• Built scalable systems: Directed major architecture redesigns to strengthen system reliability and prepare for rapid expansion across multiple regions.
• Expanded global reach: Successfully enabled the driver ecosystem to launch in new countries, ensuring seamless scalability and localized support.
• Enhanced driver experience: Delivered systems for driver loans, order rejections, and cancellations, improving both driver earnings stability and platform reliability.
• Strengthened collaboration & observability: Introduced practices and tools that improved cross-team communication, monitoring, and incident response, resulting in higher system resilience and smoother operations.

Dec 2019 – Oct 2020 · 10 mos · On-site

• Go-Meetup: Go-Meetup, a driver engagement program designed to foster community-driven initiatives across thousands of driver communities. This involved designing and implementing the meetup architecture for both offline and online events within the app. Key components I developed included modules for users, communities, topics, and a central authentication service, which was later adapted for agent authentication. Additionally, I integrated Zoom for online meetups, utilizing Golang and Ruby on Rails for backend development.
• Driver Self Onboarding: Led the design and implementation of the Driver Self Onboarding flow within the driver app, streamlining the process for users to onboard as drivers. This included developing the Magpie service, which collects driver documents and initiates verification tickets for agent review. This service was crucial in simplifying the onboarding experience and improving operational efficiency.
• Appointment Service Revamp: Implemented a comprehensive revamp of the Appointment Service to enhance the driver experience within Driver Service Units (DSUs). This project was divided into two main components: the Appointment Service for handling on-demand or app-initiated appointments, and Quiver, a queue management system for efficient ticket queuing and prioritization. I worked with Golang and Ruby on Rails for backend development, and Kotlin for Android development, ensuring a cohesive and streamlined solution.

Jan 2019 – Nov 2019 · 10 mos · On-site

• Go-Retail: I designed and implemented a comprehensive distribution system for Gojek’s inventory, enabling agents to efficiently sell and manage items through the app. My work involved developing key modules, including a discount service, payment flow, inventory management system, and other core functionalities essential to the retail system.
• Helpcenter: I engineered an in-house Android SDK using Kotlin, which was seamlessly integrated into both consumer and driver apps. This enhancement allowed customers to report issues directly within the app, improving user experience by enabling troubleshooting and support ticket creation for more efficient resolution by agents.

Jan 2017 – Dec 2018 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• In YShuttle project, I developed and optimized RESTful services utilizing the Akka HTTP framework in Scala, managing key modules including payments, e-cash, Rider Pass subscriptions, bookings, and shuttle rides. Additionally, I designed and implemented the YShuttle portal web application using Ruby on Rails, which empowered transport administrators to efficiently oversee and manage shuttle services.
• For the Search Service project, I worked in the backend development of a RESTful service using the Akka HTTP framework and Scala. I played a pivotal role in designing and implementing the rental vendor search and booking modules, significantly enhancing both user experience and overall service efficiency.