Sahil Manhas

Business Development Executive

Dubai, United Arab Emirates8 yrs 5 mos experience

Highly Stable

Key Highlights

Proven track record in increasing revenues.
Expert in customer relationship management.
Strong skills in team management and collaboration.

Stackforce AI infers this person is a Customer Relationship Management expert in the Banking and Financial Services industry.

Contact

Skills

Core Skills

Business DevelopmentCustomer Relationship Management (crm)SalesClient ServicesFinance

Other Skills

Customer ExperienceCustomer SatisfactionBankingBanking ServicesCustomer ServiceOnboardingRetail BankingFinancial AnalysisBusiness AnalysisSalesforce.comPublic RelationsDigital MarketingService StandardsConsumer ServicesInternet Banking

About

6 years in Retail Banking Customer Relations. - An out-of-the-box thinker with a proven track record of increasing revenues, streamlining workflow and creating a teamwork environment to enhance productivity. • Precision in handling overall functioning of processes & implementing processes in line with the pre-set guidelines. Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions. • Resourceful at maintaining relationship with clientsto achieve quality products and service norms by resolving their service related critical issues. • Excellent interpersonal, communication & organizational skills with proven abilities in team management & customer relationship management.

Experience

– Present

Customer Relationship Management (CRM)Customer ExperienceCustomer Satisfaction

Dubai islamic bank

Senior Sales Executive

Jun 2024 – Jan 2025 · 7 mos · United Arab Emirates · On-site

BankingBanking ServicesBusiness DevelopmentClient ServicesCustomer Relationship Management (CRM)Customer Satisfaction+7

First abu dhabi bank (fab)

Business Development Manager

Nov 2022 – Apr 2024 · 1 yr 5 mos · Dubai, United Arab Emirates · On-site

SalesBusiness DevelopmentSalesforce.comPublic RelationsDigital Marketing

Citi

Executive

Oct 2017 – Feb 2022 · 4 yrs 4 mos · Mumbai Area, India

Ensuring the highest standards of service delivery through effective resolution of queries within the specified timelines for high net-worth individuals customer base.
Building and maintaining relationships with the entire allocated customer base during the customer life cycle.
Facilitate and execute Face to Face meeting/interaction with the customer during their visit at the corporate office.
Acting as an escalation point for customers with the focus being on quick and effective resolution of long-standing concerns..
Process expert for Credit Card Operations & Dispute/ Fraud management

Client ServicesService StandardsFinanceConsumer ServicesInternet BankingRetail Banking

Tech mahindra

Senior Executive

Nov 2015 – Jul 2016 · 8 mos · Mumbai, Maharashtra, India

Effectively handled queries to resolve concerns related to mobile tech support
Ensured to deliver high standards and prompt trouble shooting experience with effective probing skills
Maintained high rating for each metric .i.e. AHT , Quality & NPS
Regularly received commendations from management and customers on high level of customer service.
Recipient of the Client Comforter award for Best Client Service • Received appreciation from clients in recognition of the efforts for commendable work done and valuable suggestions.

Client ServicesService StandardsFinanceConsumer ServicesInternet BankingRetail Banking

Serco

Executive

Mar 2014 – Aug 2015 · 1 yr 5 mos · Mumbai, Maharashtra, India

Handled inbound customer service calls and questions from a variety of customers.
Promoted superior customer service experience and ensured prompt resolution to numerous customers regarding Online Banking related queries.
Ensured maximum client satisfaction through close interaction.
Maintained low AHT and high Quality as per business requirements to meet process metrics • Remained flexible, adaptable, and punctual.

Client ServicesService StandardsFinanceConsumer ServicesInternet BankingRetail Banking