Nov 2023 – Apr 2024 · 5 mos · Lucknow, Uttar Pradesh, India · On-site

Feb 2020 – Mar 2023 · 3 yrs 1 mo · Maharashtra, India · On-site

• Set up and configured new desktop systems, ensuring smooth operation of operating systems, applications, and peripherals.
• Maintained desktop systems by keeping them up to date with the latest security patches and software updates.
• Diagnosed and efficiently repaired hardware issues, coordinating with vendors for equipment repairs or replacements.
• Effectively deployed software applications to desktop systems, ensuring compliance with software usage policies and managing licenses.
• Developed and maintained standardized desktop images or configurations, streamlining system deployment and ensuring a consistent user experience.
• Managed user accounts, permissions, and access rights using Active Directory and other directory services.
• Implemented robust security measures, including antivirus software, encryption, and access controls, to safeguard desktop systems and data.
• Created comprehensive technical documentation, knowledge base articles, and training materials, facilitating efficient issue troubleshooting by users and IT staff.
• Proactively managed router, modem, and internet connectivity to ensure reliable network performance.

Dec 2018 – Jan 2020 · 1 yr 1 mo · Noida, Uttar Pradesh, India · On-site

• Technical support to end-users, effectively resolving hardware and software-related issues.
• Demonstrated proficiency in supporting Avaya Dialer and PNB Data Server, ensuring smooth operation and maximizing system efficiency.
• Diagnosed and swiftly resolved hardware issues, coordinating with vendors for timely equipment repairs or replacements.
• Deployed software applications to desktop systems, managing licenses and ensuring adherence to software usage policies.
• Developed and maintained standardized desktop images or configurations, facilitating efficient system deployment and ensuring a seamless user experience.
• Collaborated with server, network, and voice teams, effectively resolving complex technical issues and ensuring smooth operations.

Dec 2015 – Sep 2018 · 2 yrs 9 mos

• Functioned as a dedicated System Administrator, delivering comprehensive technical support to end-users.
• Demonstrated proficiency in Windows/Linux operating systems, network operating center management, LAN/WAN configuration, and VMware.
• Managed wireless access points and maintained accurate office system inventory.
• Implemented and managed Cyberoam Security firewall, ensuring robust network security.
• Backup support as a Desktop Support Engineer at client locations, including L&T.

Jan 2015 – Aug 2015 · 7 mos

• Played a key role in configuring and testing CCTNS, contributing to efficient law enforcement operations.
• Conducted installation, deployment, and troubleshooting of CCTNS at Police Stations.
• Prepared comprehensive documentation for software and provided functional and technical support.
• Successfully repaired and maintained TCP/IP networking and hardware.
• Assisted with Outlook configurations and support.
• Conducted training sessions for new employees of UP Police on UPP Online F.I.R Software (CCTNS).

Nov 2011 – Aug 2014 · 2 yrs 9 mos · Noida

• Played a pivotal role in the Risk Management Business Center, actively contributing to the team's success.
• Demonstrated strong organizational skills by effectively maintaining dashboards and conducting audits.
• Efficiently managed the attendance tracker, update tracker, and query tracker, ensuring accurate and up-to-date information.
• Leveraged excellent communication and training abilities to provide comprehensive process training to new joiners, enabling them to quickly acclimate to their roles.
• Resolved PC problems promptly, displaying a strong troubleshooting aptitude and a commitment to ensuring smooth operations.
• Demonstrated a proactive approach by identifying and escalating major issues to the IT team, ensuring swift resolution and minimal downtime.