Mar 2025 – Present · 1 yr · Remote

• We’re on a mission to bring the world closer together — by inspiring kids to explore, grow, and connect across borders.
• Unomundi is a mobile app that turns cultural literacy and global citizenship education into a joyful, safe adventure for children aged 6–12.
• Powered by AI and driven by empathy, we’re helping raise the next generation of curious, kind global citizens.
• Coming soon to an app store near you.

Sep 2021 – Feb 2025 · 3 yrs 5 mos · London, England, United Kingdom · Hybrid

• Leading the growth of Commerce business for Customer Experience (CX) across UK markets.
• Driving MACH and Composable vendor relationships for Europe.
• Responsible for the Salesforce Commerce Cloud relationship in UK.
• Formulating go-to-market strategies within the broader Commerce ecosystem with the MACH, Salesforce and Hyperscaler communities.
• Client Partner and Trusted advisor roles from pre-sale through to ongoing advisory

Jan 2020 – Present · 6 yrs 2 mos · London, England, United Kingdom

• We are a non-profit corporation set up to present and advocate a new, open and best-of-breed enterprise technology ecosystem.
• The Alliance was launched in June 2020 to help enterprise organizations navigate the complex modern technology landscape. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native SaaS and Headless.
• All MACH Alliance members meet certification principles. The MACH Alliance welcomes technology companies and individual industry experts who share the same vision for the future.

Jul 2017 – Feb 2019 · 1 yr 7 mos · London, United Kingdom

May 2017 – Jul 2020 · 3 yrs 2 mos · Hong Kong

• Hong Kong Buzz is Hong Kong's fastest growing online newspaper with a global readership and a highly engaged community of readers.
• https://hongkongbuzz.hk/

Aug 2015 – Jun 2017 · 1 yr 10 mos · London, United Kingdom

• Responsible for a number of SapientRazorfish retail accounts in the UK helping, supporting and advising on digital and retail strategy.

Feb 2015 – Jul 2015 · 5 mos · London, United Kingdom

• UK and EMEA lead for OgilvyOne's Commerce proposition.
• Working with OgilvyOne and wider WPP group clients on eCommerce and retail strategy.

Oct 2014 – Dec 2014 · 2 mos

• Homebase - Quick "In-Out" role helping work out the best way to deliver and build a cross-functional SWAT capability and deliver initial pilot projects.

Mar 2012 – Nov 2012 · 8 mos

• Global eCommerce business strategy, management and execution for Motel Rocks

Dec 2011 – Mar 2012 · 3 mos

• Managing UK Game and Gamestation eCommerce team during a period of transition and restructuring.

Jun 2010 – Dec 2011 · 1 yr 6 mos

• Transform (previously CVL) have been long term consultants for the planning and delivery of Argos eCommerce and multi-channel business growth and new initiatives.
• I was part of the resident Argos Transform team initiating and delivering a number of projects within the multi-channel business including Virtual Assistant technology, customer journey work and several other projects.

Sep 2009 – Apr 2010 · 7 mos

• Brought in to advise and short list for new Gold Recycling platform and new eCommerce Order Management platform.

Jan 2009 – Mar 2021 · 12 yrs 2 mos

• Providing Interim, Senior Management cover for key Online and Multi-Channel roles.
• We have worked with: Arcadia, Argos, Shop Direct, Blockbuster, Signet Group, Channel 4, ITV, BBC, Game, Motel, Barclays, Avis, Blacks Group and Homebase.

Nov 2012 – Oct 2013 · 11 mos · London, United Kingdom

• Responsible for Barclays UK Online Retail and Business bank.
• Manage the Online Branch team, including Engagement, Aquisition, Analytics and Small Change teams.

Mar 2010 – Mar 2021 · 11 yrs · London - Autharium Technology Sold May 2015

• Indie Lab created technology to help people share their knowledge and creativity. Authors, publishing professionals and retailers use these tools to create and put more quality books into customers hands.
• Indie - showcases the capability of the publishing platform and includes all the functionality within the suite of solutions. From manuscript upload to collaboration and in-page editing through to direct sale and access to the broadest distribution network available.
• Distee - SaaS ebook distribution and royalty management platform to over 1,000 international retailers and over 4,000 libraries around the world. Flat fee model where rights owners receive 100% of royalties paid monthly.
• Tatem - revolutionary direct to consumer solution that enables a brand to maximise sales and build direct relationships with the people who love their products.

Jul 2007 – May 2009 · 1 yr 10 mos · London, United Kingdom

• Team included Online Marketing, Customer Service, Merchandising, Graphic Design and Product Planning/Buying.
• Working with IT Development teams to identify, prioritise and deliver future projects, upgrades and site development.
• Worked on new website and mobile and digital projects.

Feb 2006 – Jul 2007 · 1 yr 5 mos · London, United Kingdom

• Directly managed E-Commerce and IT departments.
• Responsible for EPOS, Networks and Communication systems.
• Projects include merger of Ex-Music Zone and Fopp IT and EPOS infrastructure.
• Responsible for management and development of all retail and non-retail aspects Fopp's online business and IT department. Including commercial strategy, design, backend and third party partnerships.

Jan 2005 – Jan 2006 · 1 yr · Farnborough

• Global retail operations and retail business development.
• Working across territories and departments to develop processes and increase sales.
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Mar 2002 – Jan 2005 · 2 yrs 10 mos · London, United Kingdom

Dec 1999 – Mar 2002 · 2 yrs 3 mos · London, United Kingdom

Jan 1998 – Dec 1999 · 1 yr 11 mos · Rickmansworth, UK