Ryan S.

Director of Engineering

Ireland22 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Building AI-first Customer Service solutions.
  • Pro cyclist with national titles and awards.
  • Extensive experience in software engineering leadership.
Stackforce AI infers this person is a SaaS-focused engineering leader with a strong background in software development and infrastructure.

Contact

Skills

Other Skills

Software DevelopmentLinuxJavaPerlXMLUnixWeb ServicesMySQLC++Java Enterprise EditionCloud ComputingWeb ApplicationsIntegrationTomcatSolr

About

Building AI first Customer Service at Intercom as the Senior Director of Engineering across our Core Technologies and Infrastructure Group. As a fun aside, I have raced mountain and road bikes at an Elite/Pro level (full time focus between 2010 and 2015) and have won national titles in both. I was voted Irish Cyclist of the Year twice. My cycling profile: https://goo.gl/18HzZg

Experience

Intercom

5 roles

Senior Director of Engineering

Promoted

Sep 2025Present · 6 mos

Director of Engineering

Promoted

Sep 2023Sep 2025 · 2 yrs

Senior Engineering Manager

Promoted

Sep 2021Aug 2023 · 1 yr 11 mos

Engineering Manager

Aug 2019Sep 2021 · 2 yrs 1 mo

Product Engineer

Aug 2016Jul 2019 · 2 yrs 11 mos

Ruby on rails - the rails foundation

Board Member

May 2024Present · 1 yr 10 mos · Dublin, Ireland

  • A non-profit organisation helping the Rails ecosystem prosper. https://rubyonrails.org/foundation

Identitymind global

Senior Software Developer

Nov 2013Aug 2016 · 2 yrs 9 mos · Palo Alto, CA

Polygon sweet nice cycling team

Pro cyclist

Jan 2013Dec 2013 · 11 mos · Indonesia

Giant kenda pro cycling team

Cyclist

Jan 2011Jun 2011 · 5 mos · Taiwan

Mcafee security

Senior Software Developer

Mar 2008Jul 2011 · 3 yrs 4 mos · Santa Clara County, California, United States

Tuskar rock software

Director, Founder

Jan 2008Present · 18 yrs 2 mos · Dublin, Ireland

Emc (including rsa security and passmark security pre-acquisition)

J2EE Software Consultant (via Edgespace)

Apr 2006Mar 2007 · 11 mos

  • Responsible for the design and implementation of several web-based back office management applications for what is now RSA Adaptive Authentication, a tokenless two-factor authentication and fraud monitoring suite for financial institutions.
  • Design, build, support and enhancement of J2EE/Struts/Spring-based back office application suite on a wide variety of J2EE platforms including Tomcat, WebSphere and WebLogic.
  • Carried out re-brand of back office applications following RSA acquisition including integration with RSA UI look-and-feel and standards
  • Provided advanced troubleshooting and implementation assistance for customer deployments including the implementation of customer-specific enhancements, patches and documentation.

Edgespace ltd

Co-Founder, Managing Director, Software Developer

Aug 2004Jan 2008 · 3 yrs 5 mos

  • Formed Edgespace, an entirely self-funded software consultancy company with a bunch of fellow graduates after finishing my Computer Science Degree. Ireland based, we were profitable from inception. The company provided a wide variety of technical skills mostly to Bay Area technology companies.
  • We excelled at quickly becoming immersed in and understanding our clients' code base, understanding problems that need to be solved, and providing a timely and cost effective solution.

Securify

Software Consultant (via Edgespace)

Aug 2004Mar 2006 · 1 yr 7 mos

  • Developed Perl testing framework for client's web-based J2EE/JSP management console
  • Created suite of automated tests for the management console using this framework
  • Scoped and implemented bug fixes for J2EE/JSP/Struts-based management/monitoring console, Swing configuration application, UNIX scripts and long-running C++ background process.
  • Implemented web management console and monitoring system feature enhancements
  • Responsible for responding to customer support technical queries (tier 2 response)
  • Built an automated web crawler that was used to map out a sophisticated web UI and then perform automated fussy/security testing. Application was written in OO Perl.

Distributed systems group, trinity college dublin

Researcher

Jun 2004Sep 2004 · 3 mos

  • Investigated and prototyped the concept of a "smart road". A "smart road" is a stretch of roadway equipped with a network of sensors that allows the roadway to sense the state of the road including the presence and behavior of vehicles and other road users such as pedestrians and cyclists as well as the conditions of the road surface and surrounding environment The project involved specifying the hardware and middleware needed to support a range of “smart road” applications and creating sample applications demonstrating this technology
  • Involved in “Think Tank” type discussions on governmental initiatives.

Securify

2 roles

Software Developer Internship

Promoted

Jun 2003Sep 2003 · 3 mos · Palo Alto, California

  • Responsible for creating test documentation and procedures for a state of the art network monitoring system. Within this I developed a test framework using C, Java and Perl on the Windows and Linux platforms Involved in product development using C, Java and Perl.
  • Trained members of the Sales Team on product deployment and operations.

Software Developer Internship

Jun 2002Sep 2002 · 3 mos · Palo Alto, California

Education

Trinity College Dublin

BA-MOD — Computer Science

Jan 2000Jan 2004

Stackforce found 100+ more professionals with Software Development & Linux

Explore similar profiles based on matching skills and experience