Akhila Bollam

Operations Associate

Chennai, Tamil Nadu, India3 yrs 5 mos experience

Key Highlights

Expert in transforming data into actionable insights.
Proven track record in developing impactful dashboards.
Strong communication skills for data storytelling.

Stackforce AI infers this person is a Data Analyst with expertise in EdTech and Customer Engagement.

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Skills

Core Skills

Data VisualizationData ManagementData AnalysisBusiness AnalysisCustomer EngagementTechnical Support

Other Skills

Microsoft Power BIMicrosoft OfficeSQL ServerPower QueryFreshdeskCustomer AdvocacyZendeskHubSpotBusiness StrategyCross-functional Team LeadershipData StorytellingData ModelingPython (Programming Language)ExcelTableau

About

Data Analyst skilled in SQL, Power BI, Tableau, Excel, and Python, with expertise in transforming data into actionable insights. Experienced in working with Snowflake and Azure to ensure scalable and accurate data solutions. Proven abilities of building dashboards, tracking business metrics, and delivering insights that support decision-making. Strong in communication and problem-solving, with the ability to translate complex data into clear business recommendations. Passionate about leveraging data to optimize processes, improve performance, and drive business growth.

Experience

L&t edutech

Customer Success Analyst

May 2024 – Sep 2025 · 1 yr 4 mos · Chennai, Tamil Nadu, India · On-site

1. Develop and maintain Power BI dashboards to visualize learner progression, institutional trends, and performance KPIs.
2. Perform data cleaning and transformation using Power Query and SQL Server, ensuring accuracy and reliability of reports.
3. Manage and analyze support ticket data in Freshdesk, identifying resolution trends, bottlenecks, and escalation patterns.
4. Conduct learner engagement and churn analysis using LMS data, supporting retention and performance improvement initiatives.
5. Provide insights on team performance and workflow efficiency, enabling cross-functional process improvements.
6. Track and report financial and operational metrics (e.g., cash flow, churn rate) to support strategic decision-making.
7. Generate academic assessment and assignment reports to support institutional reviews and business objectives.

Microsoft Power BIMicrosoft OfficeData VisualizationData Management

Byju's

Student Success - Learner Analyst

Feb 2022 – Jun 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · Remote

1. Track student progress and identify potential risks using interactive dashboards and reports.
2. Analyze learner engagement, placement, and withdrawal patterns to enhance the overall learning experience.
3. Prepare concise reports and presentations for internal stakeholders and leadership.
4. Ensure data accuracy and integrity through regular cleaning, validation, and maintenance.
5. Collaborate with cross-functional teams to design and implement retention and student success strategies.
6. Conduct data-driven sessions with parents and teams to communicate learner progress and product usage effectively.

Customer AdvocacyZendeskData AnalysisBusiness Analysis

Sitel group

Customer Support Professional

May 2021 – Feb 2022 · 9 mos · Chennai, Tamil Nadu, India · Remote

Customer service professional managing Canadian customers, driving product sales, and promoting brand loyalty.
Skilled in resolving customer inquiries, achieving revenue and growth targets, and delivering exceptional support.
Experienced in program governance, contract execution, reporting, and managing client renewals.
Proficient in optimizing accounts and providing timely feedback to enhance client outcomes.
Adept at addressing client complaints and implementing tailored solutions with cross-functional teams.
Builds and maintains strong client relationships to ensure satisfaction and loyalty.
Collaborates with internal teams to monitor project progress and supports invoice or payment follow-ups.

Customer AdvocacyHubSpotCustomer EngagementTechnical Support