Mariam Maher Y.

Product Manager

Dublin, County Dublin, Ireland9 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Top global performer at Intercom
Revamped demo experience for 100+ sellers
Key contributor to AI go-to-market strategy

Stackforce AI infers this person is a SaaS Solutions Engineer specializing in AI-driven customer support.

Contact

Skills

Core Skills

Sales EngineeringSolutions Engineering

Other Skills

Sales PresentationsNegotiationEnterprise SoftwareWritten CommunicationTechnical RequirementsRequest for Proposal (RFP)Problem SolvingKey MetricsCustomer SuccessCustomer SatisfactionAI Customer Support SalesEnterprise Technology SalesCustomer Experience OptimizationSaaS SalesMicrosoft Office

About

As a Senior Solutions Engineer at Intercom, I help mid market and enterprise organizations evaluate, design, and deploy AI-driven support solutions powered by LLMs. I walk customers through Intercom’s AI architecture, LLMs, and customer experience models, helping them achieve Fin’s strategic goals of faster resolution, higher agent efficiency, and improved customer satisfaction. I partner closely with Sales, Product, and Engineering teams to translate complex automation goals into scalable architectures that balance innovation, AI safety, and measurable impact. Recognized as a President’s Club winner and top global performer and key contributor to Intercom’s AI go-to-market strategy, revamping our demo experience used by 100+ sellers worldwide, influencing million-euro enterprise deals, and driving the integration of safe, effective AI solutions across industries.

Experience

Intercom

2 roles

Senior Solution Engineer

Mar 2024 – Present · 2 yrs · Dublin, County Dublin, Ireland

Sales EngineeringSales PresentationsSolutions Engineering

Solution Engineer

May 2021 – Apr 2024 · 2 yrs 11 mos · Dublin, County Dublin, Ireland

Leading the presales technical discussions with our key prospects to make sure there’s nothing stopping them from getting the most out of Intercom. Working with both Pre and Post-Sales Teams to ensure the best possible technical fit and create innovative solutions for our customers - a trusted advisor to all. Always collaborating with our Intercomrades to drive onboarding completion, increase user adoption, improve retention and overall success while helping to collect customer references, case studies, and product feedback.

Sales EngineeringSales PresentationsSolutions Engineering

Sap

2 roles

SuccessFactors Solution Advisor

Promoted

Mar 2017 – May 2021 · 4 yrs 2 mos

Presales specialist, helping our customers understand how SAP SucccessFactors can help their businesses overcome their specific HR challenges and matches their needs.
Virtually covering Small to Mid-sized companies across Europe, Middle East and Africa

Sales EngineeringSales PresentationsSolutions Engineering

SAP Commercial Sales Academy

Mar 2017 – Sep 2017 · 6 mos

Received the needed academic training and professional learning needed to allow me to accomplish different activities to help my customers with their digital transformation process.

Ibm

2 roles

MEA Regional Kenexa, Social and Collaboration Cloud Solutions Sales

Jul 2016 – Mar 2017 · 8 mos · Egypt

Scope: Building relationships, understanding customer’s businesses, presenting solutions, negotiating prices and closing deals.
Kenexa Smarter Workforce Solution Seller
Selling direct to end customers and promoting IBM Social Business Portfolio in the market.
Utilize digital interaction tools to identify and progress sales opportunities.
Explore client security needs and transform client business objectives into integrated Social and Collaboration solutions
Negotiating and closing deals both independently and with our business partners.
Developing new IBM customers and partners as well as maintaining the existing ones.