Nishant Singh

Associate Consultant

India8 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Expert in pre-sales and technical problem-solving.
Strong customer relationship builder with proven results.
Passionate about driving ServiceNow adoption among partners.

Stackforce AI infers this person is a SaaS expert with a focus on pre-sales and customer engagement.

Contact

Skills

Core Skills

Pre-salesCustomer RelationshipsCustomer SupportProduct MarketingCustomer ServiceBid ManagementSolution Development

Other Skills

Account ManagementAnalytical SkillsBasic CBasic C++Basic PythonBusiness PlanningBusiness ReviewsBusiness TravelBusiness developmentCCNA(R&S)CRMChannel PartnersCommunicationCompetitive AnalysisComplex Sales

About

As a Partner Technology Strategist at ServiceNow, I specialize in pre-sales, product demonstration, discovery workshops, technical problem-solving, and building strong customer relationships. I am passionate about evangelizing ServiceNow to our partner community. My role involves creating enduring relationships with partners, understanding their go-to-market strategies, and identifying business development opportunities for market-differentiated offerings based on the ServiceNow platform. I also lead in managing technical enablement and pre-sales capabilities for channel partners and driving the usage of ServiceNow training tools and sales resources. I aim to help partners adopt a ServiceNow-first approach, sell effectively to their customers, and extend the ServiceNow value proposition. My experience in customer support, CRM, Mobile applications, ITSM/ITIL Methodologies, and cloud-based infrastructure enables me to work closely with the sales team to introduce ServiceNow' product suite. I aim to help partners understand why ServiceNow is crucial to their business and realize their full potential.

Experience

Servicenow

2 roles

Senior Solution Consultant

Promoted

Mar 2025 – Present · 1 yr · Bengaluru, Karnataka, India

Pre-salesTechnical problem-solvingCustomer relationshipsProduct demonstrationBusiness development

Solution Consultant

Jul 2023 – Feb 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India

Freshworks

Senior Solution Engineer- Channel

May 2022 – Jul 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India

Specialize in pre-sales, technical problem-solving, and building strong customer relationships.
Expertise in customer support, CRM, Mobile applications, ITSM/ITIL Methodologies, and cloud-based infrastructure.
Work closely with cross-functional teams to enhance Freshworks' product suites.
Help introduce Freshwork's product suite to prospective customers and partners.
Build strong relationships with customers for the overall growth of Freshworks.

Pre-salesTechnical problem-solvingCustomer supportCRMITSM/ITIL Methodologies

Iqvia

Proposal Developer

Jul 2021 – Apr 2022 · 9 mos · Bengaluru, Karnataka, India

Successfully marketed and sold IQVIA's OCE Omnichannel, OCE Digital, and OCE Connect products to clients.
Developed effective strategies to promote IQVIA's products in the competitive market.
Conducted market research and analyzed customer feedback to refine IQVIA's product offerings.
Collaborated with cross-functional teams to ensure successful product launches and implementations.
Maintained strong relationships with clients and provided exceptional customer service.
Demonstrated a deep understanding of the healthcare industry and it's evolving trends to inform IQVIA's product development and sales strategies.

Market researchProduct marketingCustomer serviceCross-functional collaboration

Orange business services

Service Implementation Specialist

Jul 2017 – Jul 2021 · 4 yrs · Gurugram, Haryana, India

Delivering winning pitches for multi-million complex Infra Service opportunities, including ServiceNow and SolarWinds Orion products.
Owning end-to-end solution roadmap and campaign/bid management.
Managing opportunity from qualification to contract award, including value proposition/strategy development, solution development, and risk management.
Leveraging and managing partners and internal ecosystem during bid.
Inducing necessary bid procedures, governance, and processes.
Focusing on Prime Customer Business Unit – Manufacturing & Retail and Prime Customer Geography – APAC & EMEA

Bid managementSolution developmentRisk managementCustomer engagement