Shashank Rajgopal

Operations Associate

Bengaluru, Karnataka, India3 yrs experience

Key Highlights

Led teams of 40-50 in high-volume operations.
Achieved 95%+ SLA adherence in fast-paced environments.
Expert in data-driven decision making and process optimization.

Stackforce AI infers this person is a skilled operations leader in E-commerce and Financial Services.

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Skills

Core Skills

Operations ManagementKpi Tracking And Performance MetricsContinuous ImprovementCredit & Risk AnalysisRegulatory Compliance

Other Skills

Workforce PlanningService-Level Agreements (SLA) ManagementData AnalysisRoot Cause AnalysisCross-functional CollaborationsMicrosoft ExcelProcess ImprovementTurn Around Time ManagementStakeholder ManagementOperational Reporting and Dashboards

About

I have spent the last few years working in environments where things break fast if you do not stay ahead of them. At Amazon, I supported and stepped into shift leadership in a high-volume fulfilment centre, coordinating teams of 40 to 50 associates and making real-time decisions to keep operations moving. The focus was simple: protect throughput, control defects, and keep turnaround times tight even when volumes spiked. I worked closely with cross-functional teams to remove bottlenecks, rebalance workforce allocation, and ensure every shift ran within safety and performance standards. Before that, I worked in mortgage underwriting at Infosys BPM, where the pressure was different but just as unforgiving. I analysed financial documents, assessed borrower risk, and ensured compliance with US lending standards. It trained me to pay attention to detail, question inconsistencies, and make decisions that hold up under audit. What ties both experiences together is how I approach problems: structured, data-driven, and focused on execution. I am comfortable working with KPIs, managing turnaround times, and stepping into ambiguity to stabilise operations. I am now looking for roles in operations, financial services, or process-driven environments where I can take ownership of performance, improve workflows, and deliver consistent results. If you are hiring for roles where execution and accountability matter, reach me at shashank.rajgopal@yahoo.com or connect with me here.

Experience

Amazon

Acting Team Lead

May 2023 – Oct 2025 · 2 yrs 5 mos · Mansfield · On-site

Worked in high-volume fulfilment operations, supporting shift leadership across inbound while managing workforce, performance metrics, and operational flow.
Managed inbound operations for 45+ associates, using workforce planning and real-time allocation, improving throughput by 12–15% during peak volumes.
Reduced idle time from 9% to 6%, using capacity planning and station balancing, increasing labour utilisation efficiency.
Monitored KPI performance (productivity, throughput, defects, backlog) in real time, ensuring SLA adherence (>95%) and TAT control.
Improved process performance using root cause analysis and continuous improvement, reducing defects by 10–15%.
Coordinated with cross-functional teams (Dock, ICQA, Problem Solve), removing constraints and improving end-to-end operational flow.
Generated operational reports using Excel (Pivot Tables, XLOOKUP), enabling data-driven decision making.
Ensured strict adherence to safety standards and regulatory compliance, maintaining zero major escalations.

Workforce PlanningService-Level Agreements (SLA) ManagementOperations ManagementKPI Tracking and Performance MetricsContinuous ImprovementData Analysis

Infosys bpm

Mortgage Underwriter

Nov 2020 – Jul 2021 · 8 mos · Bengaluru · On-site

Worked in financial services operations, focusing on credit risk assessment, regulatory compliance, and process efficiency within mortgage underwriting.
Assessed 20–25 loan applications daily, using credit analysis and financial evaluation, ensuring SLA-driven processing.
Conducted risk analysis using income, credit, and liability review, supporting compliant and accurate underwriting decisions.
Ensured 100% adherence to regulatory compliance (Fannie Mae, Freddie Mac), reducing audit flags and rework.
Improved turnaround time (TAT) by 15–20%, resolving documentation gaps through structured review and stakeholder coordination.
Strengthened audit readiness and internal controls, maintaining high-quality documentation and compliance standards.
Collaborated with cross-functional teams, improving workflow efficiency and process continuity.

Data AnalysisService-Level Agreements (SLA) ManagementCredit & Risk AnalysisRegulatory Compliance