Oct 2022 – Aug 2024 · 1 yr 10 mos · Noida, Uttar Pradesh, India

• Adobe Customer Solutions – Global Delivery Center (ACS-GDC)
• Led India-based delivery and GCC operations for APAC and Japan, operating as part of Adobe’s global captive delivery organization, with accountability for execution stability, operating KPIs, leadership scale, and stakeholder confidence across high-impact enterprise engagements.
• Headed India delivery for APAC & Japan, serving enterprise customers through Adobe’s global delivery center model, ensuring predictable execution and strong stakeholder outcomes.
• Owned delivery excellence and business KPIs across a complex, multi-region portfolio, improving execution predictability and enabling 10%+ business growth within the first year.
• Designed and scaled India delivery and leadership capacity to support growth across regulated and high-expectation enterprise environments.
• Acted as primary India-side authority for delivery governance, escalation management, and cross-region stakeholder alignment.
• Provided leadership oversight for learning and capability development within ACS-GDC for the JAPAC region, strengthening readiness and execution depth.
• Served as Office Lead for Noida, providing site-level governance, leadership coverage, and culture stewardship for 250+ employees within Adobe’s captive delivery organization.

May 2003 – Sep 2022 · 19 yrs 4 mos · Delhi, India

• Head of Engineering: Leading the vertical and several accounts for Engineering, Technology, Capability building, People, and Ways of Working
• Driving Company wide initiatives: to bring efficiency, consistency, drive leadership charter, drive people initiatives and other engineering initiatives
• Global Digital Platforms: Supporting digital systems and touchpoints, B2B and B2C eCommerce across the globe, rolling out solutions for end customers and field sales representatives
• Technology Implementation: Reducing IT costs by several million dollars annually by platform consolidation, application, and IT Modernization, cloud enablement, spearheading cross geography global multi-disciplinary engineering teams, handling large-scale enterprise solutions, defining architectures
• Technology Solutions: Partnering with clients on technology strategy to come up with short and long term technology and engineering road maps across their global presence covering NA, EU, LATAM, and APAC
• Delivery Management: Ensured timely and quality delivery of work, accurate estimation, people mentoring, capability building, engineering maturity, partnering to define ways of working, owning and chairperson for running Innovation forum and other forums across teams and various other leadership facets
• Global Frameworks: Designed a global framework for the digital eCommerce channel (both B2C & B2B) to make business rollouts to various countries which reduced roll-out cost by 50% over time
• Quality Management: Ensured high quality, zero bug count project deliveries before go-live having 100% fully integrated automated journeys with no manual interventions, promoting in-sprint progressive automation
• Clients: Medtronic, Waters Corporation, Keurig Dr Pepper, Aesop, Vale S.A, Independent Health, Vodafone UK, News International, Janus Capital Group, Harvard University, PetSmart, Kaiser Permanente, Sony Electronics, Sprint

May 2003 – Sep 2022 · 19 yrs 4 mos · Delhi, India

• Outcomes:
• Successfully led complete digital transformation solutions resulting in 98% cost reduction to digitally serve customers, 100% digitizing old business models, increasing traffic by 30% and enhancing digital revenue by 25%
• Played a significant role in IT Modernization, suggested roadmaps to drive IT strategy resulting in reduced TCO by 50% for clients saving millions of dollars every year by Cloud adoption and enablement, using SRE tenets to reduce operational costs and adopting DevOps
• Skilled in collaborating on commercial IoT solutions, advanced personalization
• Merit of delivering services worth USD 40 Million every year by implementing API led architecture, micro-services architecture, middleware and integrations, API gateways, leveraging packages and tools
• Lead various Company wide Engineering initiatives such as Digital Commerce Estimation Standardization across disciplines. This cut down the sales cycles to half the time and significantly improved the efficiency as well as consistency of responses; SRE and Production Engineering standardization, Creating IP Assets and Accelerators, running Tech forums for the portfolio and vertical, Hiring, Community building, and many other initiatives
• Significant contributor handholding and growing Centre of Excellence from inception till maturity
• Demonstrated excellence in supporting higher revenue in unprecedented Covid times by 200%, also increase in subscription revenue from 12% to 50%, easier customer experience by single page checkout instead of a funnel driving 20% higher conversions
• Merit of growing accounts from initial seed size of 2 squads to 12 squads and now doubling those to 24 squads in next 3-6 months, scaling teams and engineering aspects to deliver unprecedented outcomes
• Distinction of improving engineering maturity score by 25% within three quarters across various tenets, measuring key KPIs to identify and prioritize areas to drive efficiencies and optimization

May 2003 – Sep 2022 · 19 yrs 4 mos · Delhi, India

Jan 2001 – Apr 2003 · 2 yrs 3 mos · Delhi, India

Sep 1999 – Dec 2000 · 1 yr 3 mos · Delhi, India