Clive Hays — Co-Founder
Most companies run 2-3 systems to understand their managers. Surveys. Training programs. In some cases, AI monitoring tools. None of them talk to each other. The gap between them has been on the P&L the whole time. I call it the Manager Gap. You're being told engagement is 4.2/5. But three people resigned last week. Your training completion rate is 89%. But managers still can't have difficult conversations. Your AI dashboard is green. But the real conversation moved to channels it can't see. The gap between what these systems measure and what's actually happening on your teams costs 4X what you're tracking in turnover. I wrote Already Gone with my son Neil Hays because by the time someone resigns, the decision was made 67 days earlier. The manager missed 78 signals. Now I'm building the Manager Gap Index (MGI)—a 10-minute assessment that scores companies 0-100 across six dimensions: Communication, Learning, Opportunity, Vulnerability, Enablement, Reflection. The CLOVER framework. CEOs think this is an HR problem. It's a P&L problem. And the person who owns the P&L should own the cost of management gaps before they hit the bottom line.
Stackforce AI infers this person is a HR Tech and Agile Transformation expert with a focus on employee engagement and management efficiency.
Location: Wilmington, Delaware, United States
Experience: 30 yrs 10 mos
Skills
- Employee Turnover
- Executive Coaching
- Scaled Agile Program Consultant
- Leadership
- Software Project Management
Career Highlights
- Co-authored 'Already Gone' to address management gaps.
- Developed a platform preventing $2M-$5M in turnover costs.
- Expert in Agile transformation and leadership coaching.
Work Experience
Clover ERA
Co-Founder | Preventing $2M-$5M in Turnover Costs for 200-500 Person Companies (2 yrs 10 mos)
Front Porch Agility
Enterprise Lean-Agile Tranformation Consultant & Product Coach - Front Porch Agility (2 yrs 1 mo)
ICON Agility Services
Enterprise Agile Transformation Consultant (4 yrs 5 mos)
Nymble Consulting
Senior Transformation Consultant (2 yrs 8 mos)
Publicis Sapient
SPC - Senior Manager Program Management (1 yr 5 mos)
Enterprise Agile Transformation Consultant (2 yrs 6 mos)
Sendcustomer
Agile & Product Consultant (1 yr 6 mos)
Onsite Business Generator
Director of Product Management (3 yrs 2 mos)
Hygiene Solutions
Director of Product Management (8 yrs 10 mos)
eCompany Ltd
Director Travel Technologies (6 yrs)
HA Hospitality Staffing
MD and Owner (3 yrs 4 mos)
House of Bonne Cuisine
Food and Beverage Manager (1 yr 1 mo)
Education
Hotel Managment at HITB
