Feb 2013 – Present · 13 yrs 1 mo · New Delhi Area, India

• Having done his schooling from St. James's School, Kolkata & Graduation(BBA,B.Com)From Delhi University and GNIIT, Rohit Dhingra started his career right after school @ the age of 19 and exposed to companies like GE, Serco , Kingfisher Training Academy and a couple of Start Ups -Kaizen and Grian Technologies , post this immediately with yoga becoming his passion,he built a roadmap to take this journey ahead which resulted him to get IHS(Infinite Health Studios Pvt td ) formulated. in addition he launched his second dream which was thought of prior to IHS as -Infinite Cafe- A story in making for tea and coffee lovers.....
• IHS is a Corporate Wellness Organization that provides Comprehensive Wellness through Preventive & Palliative Healthcare solutions to various segments & strata of society. Employee Wellness Programs are being delivered all over India to various organisation & industries over 900 locations across 40 cities and has touched over 35 lac lives
• Infinite Cafe (IFB) is another venture under the Infinite Group which is now positioned again in the capital region of the country with multiple outlets , expansion already done in Punjab and the target is to have Kiosks , Tuck Shops , Outlets -QSR , on High Streets , Plazas , Lounge areas and transit points with explorations to connect over Tea and Coffee with Simple consumable light bytes to help stories built as this story is in making..believe in us

Mar 2012 – Sep 2013 · 1 yr 6 mos · Gurgaon, India

Feb 2011 – Mar 2012 · 1 yr 1 mo · New Delhi Area, India

• Building Brand Image and networks for association for the Training Division -North India, On boarding educational and various institutions of all kids to get students a platform to diversify the industry type and explore aviation as career options.
• Strategies and team building , counselling , helping marketing and business development team build plans for client acquisitions.
• Territory Management , PR/Agency scope and delivery , building scope and service deliverables with innovative plans to help KTA grow with current standards and attract traction to build in sales and make the sector lucrative.

Dec 2009 – Feb 2011 · 1 yr 2 mos

• Joined as a Start up for Delhi Operations, Launching its Business Growth and Development for entire North to achieve its current market Position as a leading and only provider of high-end Research and external Guidance and Consultation for PHD Scholars on an individual level and research oriented work at Corporate Level.
• Taking care of Recruitments,Revenue Generations and Client Servicing.
• Conducting Competitor Analysis and Product Development by keeping abreast of market trends.
• Building brand focus in conjunction with operational requirements. Ensuring maximum brand visibility and capture optimum market share.
• Analyzing & reviewing the market response/requirements and communicating the same to the sales team for accomplishments of the business goals.
• Developing relationship with target organizations (SMEs, Educational Institutions, Schools and Corporate) both on & off premises for business development.
• Interfacing with institutional and corporate clients for suggesting the most viable services & product range and cultivating relations with them for securing repeat business.
• Designing Marketing Plan; collating information on product performance, market presence and brand position
• Did build up a team of Technical and Business Development Executive team to expand across the Territory and taking care for Recruitments and Administration for new set up formulated

May 2008 – May 2009 · 1 yr

• In The Technical Support team for the (Talk Talk) Process which lies Under British Telecom.
• Provided In house support to the UK Clients for Technical Handling for Wifi, Broadband and Troubleshooting for Laptops/Desktops under Remote control By software and Routing systems.
• Handling escalations, managed the Dialer for the Wireless Team and maintained Quality for customer service handling
• Dealt with Customer Complaints,2nd line team requests and back office support
• Provided inputs to improve quality and CSAT Throughout the process and added team meetings for keeping higher standards

Aug 2005 – Apr 2008 · 2 yrs 8 mos

• Responsible for dealings enquiries related to Bank cards/Charge Cards for U.K Customers financed By Ge Money.
• Made Team Reports/ACHT Reports and maintained Team Trackers.
• Helped on floor with supervision al queries, training sessions for new employees,
• Dealt with Pure banking transaction including balance transfers, cash cr. limit, insurance on cards, Credit Limit Determinations, disputes etc.
• Part of Trainings like Six Sigma, quality measures and Training Modules.