Apr 2017 – Feb 2019 · 1 yr 10 mos

• Project Manager: EU E-Commerce
• New Maison launches in EU E-Com
• New market launches in Europe
• Other operational improvement projects within EU
• Supporting local European teams in operational optimization and planning
• Single point of contact for different teams for EU E-Com
• Responsible for all monthly and ad-hoc reporting activities for EU E-Commerce

Feb 2017 – Apr 2017 · 2 mos

• E-Commerce Project Manager, supporting operations, and in-charge of EU reporting
• First point of contact for all E-Com projects for Europe.
• Project Management: Leading projects for integrating new Maisons into the E-Com platform, localization and Omni channel activities. Working with multiple international stakeholders across the globe, managing Maison expectations and local possibilities to find and implement the best solutions.
• Operations: Identification of improvement opportunities, impact analysis, preparation of enhancement requests and involvement in the implementation and change management processes.
• Reporting: In-charge of e-commerce reporting for EU. Led the horizontal deployment of reporting standards globally and responsible for new initiatives for reporting improvements.
• Business Intelligence: Support EU CRC & E-Com Director with business intelligence to identify trends and improvements, and in preparation of business cases
• Internal Knowledge Platform: Responsible for upkeep of the internal knowledge platform, and horizontal deployment in other regions.

Mar 2016 – Jan 2017 · 10 mos

• Reporting to the European Client Relation Center & E-Commerce Director, I support the operations and development of E-Commerce activities in the EU region.
• Identification of operations improvement opportunities, analysis of impacts and preparation of enhancement requests
• Maintaining and updating the operational procédures and workflows, and the E-Commerce knowledge management system
• Support the EU CRC & E-Com Director with business intelligence to identify business trends and improvements
• Ad-hoc analysis of E-Com performances, and preparation of reports
• Performing E-Com testing as a Key User, preparation of test documentation and training of new users for E-Com

Nov 2015 – Mar 2016 · 4 mos

• Key Skills and Learnings:
• Increased understanding of e-commerce operational procédures
• Improved analytical skills
• Increased understanding of Luxury Digital Environment and its challenges
• E-Commerce & CRC Reporting & Business Intelligence
• Support the CRC & E-Commerce Director with business intelligence in order to provide meaningful insights and recommendations in regards to business trends and identify improvements
• Perform ad-hoc analysis of E-Commerce performance as business needs dictate
• E-Commerce Benchmarking & Market Monitoring
• Analyse current E-Commerce performance of the brands, conduct benchmarking analysis and give recommendations
• Monitor and report on emerging digital and market trends, best practices and new E-Commerce
• developments
• CRC & E-Commerce operation support
• Update operational procedures and workflows following up each technical enhancement
• Maintain the E-Commerce knowledge management system, OneWiki, up-to-date
• Coordinate workshops with brands, prepare the minutes and keep the action list

Jul 2015 – Oct 2015 · 3 mos · Hong Kong

• Project 1 - To review the marketing strategy of a newly launched product line and suggest improvements by redefining the key applications and target customer segments for the product.
• Drove comprehensive feedback collection and analysis to identify key challenges and opportunities
• Used Business Model Canvas to create detailed mapping to identify key product applications, key target segments and key activities.
• Created short-term targets, and submitted timeline and proposals for successful implementation of the strategy, addressing employee motivation and cross-funtional team creation.
• Project 2 - Identification of top product lines for driving customer engagement
• Improved the original method used within the organization by bringing in more parameters into consideration
• Delivered a stable, reliable, and data-driven result within extremely short time-period
• Helped kick-start further discussion on the issues at hand, providing a reference base of solid analysis.

Jun 2015 – Apr 2016 · 10 mos · St Gallen, Switzerland

• Create challenging case studies for the event in close collaboration with 5 partner companies
• Identify improvement areas for the BGSG 2016 and initiate projects to implement the changes
• Create new Selection Test for the Business Game to improve the correlation between selection test performance and case-performance during the BGSG of the final 50 teams.
• Improve the Eloquence Finale event to align with the Business Game objectives

Aug 2012 – Jul 2014 · 1 yr 11 mos · Gurgaon, India

• Projects - Reduction of Market Warrranties for Wheel Bearings and Shockers
• Implemented several line countermeasures at vendor facilities to reduce defects and improve product quality through proactive audits
• Carried out detailed root-cause analyses of part failures and implemented solutions in concerned areas
• Initiated product design changes to increase product performance
• Projects - Critical Market reported issues
• Lowest resolution time for market complains (77 days) (Department Average - 92 Days)
• Implemented countermeasures to resolve defects in inhouse and vendor processes.

May 2010 – Jul 2010 · 2 mos · Bengaluru Area, India

• Project Title: Effect of Hardness and Composition on Fracture Toughness of Cemented Carbides
• Project Requirements: Powder Metallurgy