Nov 2024 – Aug 2025 · 9 mos · Bengaluru, Karnataka, India · On-site

Sep 2023 – Oct 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Oct 2020 – Apr 2022 · 1 yr 6 mos

Jul 2019 – Sep 2020 · 1 yr 2 mos

Mar 2018 – Jun 2019 · 1 yr 3 mos

Sep 2017 – Feb 2018 · 5 mos

• Identify and implement scalable process solutions to improve productivity and quality across hub, line haul, spokes and last mile.

Apr 2016 – Aug 2017 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Design and implement scalable process and product solutions to improve productivity, quality and experience.
• Designed, implemented and led ‘Customer Experience Enhancement Program’ Pan India, and reduced customer complaints by 35%. Following are key highlghts of the program -
• o Eliminated the occurrence of ghost rides (rides done without customers) by implementing ‘One Time Password’ solution to start the ride.
• o Spearheaded the creation of ‘Ola car service network’ across top 7 cities to enable car servicing at discounted prices for Ola drivers.
• o Designed and implemented exhaustive training process (both initial and ongoing) to help drivers improve their performance and enable seamless experience to customers.
• Reduced the ‘driver walk-in service time’ by 40% through office layout redesign, demand service synchronization, and standard work practices.
• Key role in conceptualization to launch of ‘Ola Lean Academy’ and ‘Ola Kaizen Promotion Office’ to kick start the wave of continuous improvement in city operation.

May 2013 – Jul 2015 · 2 yrs 2 mos · Jamshedpur, Jharkhand, India

• Responsibilities include
• a) Diagnosis of a business unit to assess performance gap and estimate improvement potential.
• b) Aspiration setting based on KPI benchmarking and SWOT analysis.
• c) Idea generation, prioritization, and preparation of detailed business cases.
• d) Idea implementation and review.
• Key Achievements -
• Improved yield of Metal Recovery Plant by 4.6%, leading to annual savings of Rs 30 Cr.
• Improved availability of Thin Slab Casting and Rolling Mill by 6%, leading to annual savings of Rs 15 Cr.
• Lead role in conceptualization to launch of ‘GGBS’, a value-added steel by-product for sustainable construction.

Apr 2012 – Apr 2013 · 1 yr · Jamshedpur, Jharkhand, India

• Successfully completed reliability improvement project for critical conveyor systems of I Blast Furnace.
• Designed and implemented maintenance standards for mechanical equipment of blast furnace.
• Re-engineered the cooling circuit of water-cooled bearings to reduce water wastage by more than 100 cubic meters per day.
• Effectively applied principles of TPM (Total Productive Maintenance) to cultivate a culture of autonomous maintenance on shop floor.

Apr 2011 – Mar 2012 · 11 mos · Jamshedpur, Jharkhand, India

• Lead role in ‘project quality assurance’ during erection and commissioning of the mechanical equipment of stock house and pollution control units.
• Coordinated dry and wet commissioning activities of stock house and pollution control units.
• Developed a rapid skill up-gradation system for new employees joining a new production facility. The case was highlighted at the divisional level during Deming Grand Prize application, and was horizontally deployed across the company.

Jul 2009 – Mar 2011 · 1 yr 8 mos · Jamshedpur, Jharkhand, India

• Reduced conveyor belt changing time by 25% using principles of SMED (Single Minute Exchange of Dies).
• Improved efficiency of Condensate Extraction System by modifying piping layout of boiler feed pump to eliminate frequent interruptions in pump operation.