Cara Benecke

CEO

Sevilla, Spain14 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years in Customer Success and Account Management.
Led a team to boost client retention and upsell opportunities.
Experienced in international markets and cross-functional collaboration.

Stackforce AI infers this person is a Customer Success leader with expertise in SaaS and B2B environments.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementBusiness Development

Other Skills

Sales ManagementProject ManagementVertriebVerkaufsmanagementVertragsverhandlungenMarketing StrategyMarketingBrand ManagementMarketing ManagementCorporate StrategyMicrosoft OfficeTrade MarketingMarket ResearchFMCGCorporate Management

About

Hi, I'm Cara! 👋🏽 I like to share (sometimes fun) insights, learnings, lessons and tips on Customer Success which is my favourite place to be. I work 100% remote work, and do my best trying to be a full time working mummy 🚀 I've had the opportunity to work +10 years in corporate companies like Unilever and Persan, within Marketing, Sales and Account Management. 👩🏼‍💻 Currently, I am heading the Customer Success & Support Team at WorkFlex 💚 I have spent almost a third of my life living abroad. Now I proudly call Spain my home since 2016. 🇪🇸 Make sure to follow me or feel free to drop me a message! ✉️

Experience

Sales in dach

Masterclass Instructor

Jan 2025 – Present · 1 yr 2 mos

The first Upsell & Cross-Sell Masterclass (in German) giving you the handbook for successfull expansion with actionable tips you can start tomorrow
Check it out here: https://app.salesindach.com/offers/mdwfCAy4/checkout

Arrtist circus

Co-Host - The Revenue Circus Podcast

Dec 2023 – Oct 2024 · 10 mos

If you're in sales, customer success, or pre-sales, this podcast is tailor-made for you. Gain invaluable insights and learn from top talents at renowned tech companies across EMEA. We deliver new episodes every week, featuring diverse and amazing co-hosts. Are you prepared to elevate your career to new heights?

Workflex

3 roles

Team Lead Customer Success & Support

Oct 2023 – Dec 2024 · 1 yr 2 mos · Remote

Account ManagementCustomer SuccessSales ManagementProject Management

Head of Customer Success & Support

Promoted

Jan 2023 – Present · 3 yrs 2 mos · Remote

Lead and mentor a team of CSMs, Account Manager and a Support Associate, driving growth through targeted coaching.
Develop scalable Customer Success strategies with effective processes and playbooks.
Collaborate with Sales, Product, Tech, and Marketing to ensure product alignment with client needs.
Boost retention by identifying upsell opportunities, driving adoption, and reducing churn.
Streamline workflows with systems that enhance efficiency and enable scalable reporting.
Support key accounts, building strong relationships and providing hands-on guidance.
Set and track team KPIs, delivering insights aligned with company goals.

Account ManagementCustomer SuccessSales Management

Senior Consultant

Jan 2022 – Oct 2023 · 1 yr 9 mos · Remote

Hybrid role in sales and customer success managing biggest sales deals and 100+ accounts

Persán

International Key Account Manager

Aug 2016 – Dec 2021 · 5 yrs 4 mos · Seville, Spain

Key Account Management on C-Level at one of European's leading manufacturers and grew the business unit from 3 to 7 UK retailer clients and more than doubled the revenue (>30M €) while increasing profit by over 50%.

VertriebBusiness DevelopmentAccount-ManagementVerkaufsmanagementVertragsverhandlungenAccount Management

Unilever

Brand Marketing Manager D-A-CH

Mar 2013 – Jun 2016 · 3 yrs 3 mos · Heilbronn

Leading the Launch of the Hellmann's Brand within the B2B sector in the DACH region.
Responsible for 5 different brands within Germany, Austria and Switzerland (Hellmann's, Knorr, Bertolli, Chirat and Kuner), before that also responsible 10 months for the Tea & Dessert category with brands like Carte D'Or, Lukull and Lipton.
Prior Trade Marketing Manager

Zum goldenen hirschen

Junior Account Executive

Dec 2012 – Apr 2013 · 4 mos · Stuttgart, Baden-Württemberg, Germany · On-site

Key account management: Controlling of client projects including desk research, cost control, strategic marketing and advertisement and workshops. Advising clients of the following segments:
Bank: LBBW/BW-Bank
Ministry of finance and economy in the region of south of Germany

Mccann erickson

Junior Account Manager

Feb 2010 – Aug 2011 · 1 yr 6 mos

Key account management: Controlling of client projects including desk research, cost control, strategic marketing and advertisement and workshops. Advising clients of the following segments:
Food: Nestlé (Nescafé)
Automobile: Opel
Clothing/sports: Pelé Sports
Cosmetic/health: Amway
Services: Chancellery Gleiss Lutz