Shubhika Mehra — Program Manager

I’m a Product & Program Operations professional with hands-on experience in building, scaling, and optimising loyalty and after sales programs that drive real customer engagement and retention. With a strong foundation in GTM strategy, process design, and metric-driven decision-making, I work at the intersection of product, data, and customer success. My approach blends structured problem-solving with cross-functional collaboration to ensure smooth execution from planning to post-launch. What I work on: 1. Loyalty program design, execution & analytics 2. GTM process planning and rollout 3. Operational excellence & performance dashboards 4. Feedback loops, product quality tracking & issue triaging Tools: Looker, Excel, SQL, JIRA, Confluence, Postman, MixPanel, Google Console What drives me: - Creating systems that are not just efficient, but meaningful — where recognition, trust, and user motivation are as important as metrics and scale. If you’re working on loyalty, retention, after sales or building operational muscle in a growing product team, I’d love to connect and exchange notes.

Stackforce AI infers this person is a Product Operations Specialist with a focus on customer engagement in the SaaS industry.

Location: Bengaluru, Karnataka, India

Experience: 2 yrs 10 mos