Neeta Bahrani

Operations Associate

Lucknow, Uttar Pradesh, India27 yrs 5 mos experience

Highly Stable

Key Highlights

Over a decade of experience in Operations and Transformations.
Expertise in Lean/Six Sigma methodologies.
Proven track record in Change Leadership and Process Re-engineering.

Stackforce AI infers this person is a seasoned professional in Operations and Business Transformation within the IT and Consulting sectors.

Contact

Skills

Other Skills

Account ManagementAnalyticsBPOBusiness AnalysisBusiness DevelopmentBusiness Process ImprovementBusiness StrategyBusiness TransformationCRMChange ManagementManagementManagement ConsultingNegotiationOperations ManagementOutsourcing

About

An accomplished business professional with an extensive experience of more than several years across Operations, Transitions and Transformations. Currently part of the the Operations function for Kyndryl. A graduate from Lucknow University, has worked extensively across different sectors like Healthcare IT & Consulting firms in their transitions, Process Re-engineering projects, Change leadership, Lean/ Six Sigma, Customer Relationship Mgmt

Experience

Lucknow farmers market

Strategic Advisory Group

Oct 2021 – Present · 4 yrs 5 mos · Lucknow, Uttar Pradesh, India

Kyndryl

Delivery Projects

Sep 2021 – Present · 4 yrs 6 mos · India

Ibm

2 roles

DPE - IBM India Pvt Ltd

May 2018 – Sep 2021 · 3 yrs 4 mos

Senior Quality Process Manager

Jul 2009 – Apr 2018 · 8 yrs 9 mos

Ge money

Senior Manager - Quality

Mar 2005 – Jul 2009 · 4 yrs 4 mos

Genpact

Manager - Collections

Nov 2004 – Mar 2005 · 4 mos · Gurugram, Haryana, India

Ge money bank

Operations Manager

Oct 2003 – Oct 2004 · 1 yr · Hong Kong SAR

Gecis

Process Associate, Team Leader, Assistant Manager

Sep 1998 – Oct 2003 · 5 yrs 1 mo · Gurugram, Haryana, India

Held various roles with GECIS
Assistant Manager, Collections (Jan’02 – Oct’03)
 Managed a team of 15 members to handle outbound and inbound calls to service GE Corporate cardholders.
 Motivated team members to derive maximum productivity to meet 100% CTQs (critical to quality metrics) for 13 out of 16 months
 Maintained a low Attrition % - 5 attritions (2 induced) in 20 months… was the first recipient of the ‘People’s Champion award’ in recognition
Process Developer, Collections (Jan’01 – Dec’01)
 Part of 4 member team that migrated the process of business cards from Salt Lake City, Utah (USA) to India.
 Created the Process Training Module and trained the team… received a special appreciation award from the customer.
 Created comprehensive MIS package.
Process Developer, Collections- Analytics (Jul’99 – Decr’00)
 Performed Root cause analysis for the missed CTQs/ CTPs for the entire collection COE (over 500 people).
 Weekly discussions with process owners to refine collection strategy for all portfolios based on performance metrics.
 Responsible for training floor on use of ‘Time Track’ software.
Process Associate, Collections (Sep’98 – Jul’99)
 Worked in the collections team. Responsible for collecting on delinquent accounts.