Sohit Brahmawar

Chief Operating Officer

India28 yrs 4 mos experience

Highly Stable

Key Highlights

Over 25 years of global operations experience.
Successfully scaled businesses from $100 Mn to $700 Mn.
Expert in building strong client relationships.

Stackforce AI infers this person is a BPO and Operations Executive with extensive leadership experience.

Contact

Skills

Core Skills

Global OperationsExecutive LeadershipBusiness Process Outsourcing (bpo)Customer ExperienceGlobal DeliveryService Delivery

Other Skills

Customer Relationship Management (CRM)Business Process Re-engineeringBusiness Operations

About

Sohit brings on board over 2.5 decades of diverse experience across global organizations. In his current role as Chief Operating Officer at Firstsource, he is responsible for leading the most amazing 30k strong Global Operations team. With a strong track record of successfully leading, scaling & transforming large engagements, Sohit's vision is to help scale FSL Operations to Industry best in Class. He has an astute people focus, a passion of building strong world class teams & a natural flair for nurturing long lasting client relationships. Sohit holds an MBA from Indian School of Business, has attended an executing program at Harvard Business School and is a Mayo College Alum.

Experience

Firstsource

Chief Operating Officer

Jun 2024 – Present · 1 yr 9 mos · India · On-site

Customer Relationship Management (CRM)Global OperationsExecutive Leadership

Tech mahindra

2 roles

Chief Delivery Officer - BPS

Promoted

Sep 2021 – Jun 2024 · 2 yrs 9 mos

In his current role, Sohit heads the BPS Delivery – a strong 50k+ team cutting across verticals, horizontals and geographies.
With a strong focus on addressing all stakeholders - Customers, Employees & Shareholders - the delivery is centered on Customer Experience, Cost transformation & Operations transformation / digitization ensuring best in class service at industry leading margins.
His strengths include building strong & lasting relationships with the clients, enabling supersizing of key large portfolios.

Business Process Outsourcing (BPO)Service DeliveryCustomer Experience

Director, VP, SVP - Operations - Tech Mahindra BSG

Oct 2008 – Sep 2021 · 12 yrs 11 mos

During the tenure, Sohit held key leadership roles across Operations, Transitions, Presales & Solutions.
He led the delivery for the CME vertical and the Global delivery centers.
A part of the leadership team that helped scale the business from $100 Mn to $700 Mn during this time.

Business Process Outsourcing (BPO)Service DeliveryGlobal Delivery

Vcustomer

Executive Director

May 2004 – Sep 2008 · 4 yrs 4 mos · India

Sohit was a part of the key leadership team reporting to the CEO.
In addition to leading the Hi-tech vertical he owned vCustomer's entry into the India BPO landscape - from conceptualizing, sales to delivery.
Key team member of the ‘employee first’ initiative which led to vCustomer being ranked No 1 BPO in regards to Employee satisfaction by Dataquest - IDC

Business Process Outsourcing (BPO)Service Delivery

The great eastern shipping co. ltd

Navigation Officer

Sep 1996 – Mar 2003 · 6 yrs 6 mos · Mumbai, India

Navigating Officer on board Oil Tankers and LPG carrier.
Responsible for Ship Navigation, & maintenance of associated navigational equipment.
Designated Ship Safety Officer and assisted in handling of dangerous Cargo (LPG / Oil) – loading / unloading / en-route maintenance.