Feb 2020 – Nov 2023 · 3 yrs 9 mos · Jaipur, Rajasthan, India · On-site

• Managed cross functional project teams across multiple regions, successfully delivering 25+ high impact market linkage initiatives, achieving 98% on time delivery rate and maintaining quality benchmarks.
• Strategized and implemented cost effective procurement plans, optimizing vendor partnerships and resource allocation, resulting in a 12% reduction in lead time and 8% savings in project costs.
• Formulated and executed a robust risk mitigation framework for high value projects, proactively resolving over 35% of identified project risks pre emptively, minimizing project delays and cost escalations.
• Directed stakeholder engagement frameworks involving internal departments, external consultants, and client teams, resulting in a 30% increase in stakeholder satisfaction scores & improved team collaboration.

Dec 2012 – Feb 2020 · 7 yrs 2 mos · Uttarakhand, India · On-site

• Managed state and national level livelihood and cooperative development programs, covering agriculture, rural enterprises, FPO strengthening, income generation activities, and community level economic programmes.
• Acted as primary Government Interface with State Cooperative Departments, Registrar of Cooperatives, District Officials, and Central Ministries, enabling smooth implementation, fund flow, and program governance.
• Led end to end execution of development programs including project appraisal, sanction, implementation support, monitoring and socio economic impact evaluation.
• Ensured adherence to Government guidelines, NCDC norms, and statutory compliance; maintained 100% audit compliance across all projects.
• Strengthened program close out processes, improving documentation turnaround time by 20% and setting benchmarks for future schemes.

Dec 2011 – Aug 2012 · 8 mos · Rajasthan, India · On-site

• Coordinated logistics and execution of 10+ operational and compliance projects, ensuring timely delivery, resource optimization, and adherence to PSU governance norms.
• Digitized and streamlined documentation for 120+ employees, reducing audit preparation time by 70% and improving regulatory reporting accuracy across departments.
• Supported project leads in KPI monitoring, data analysis, and employee feedback cycles, enabling data driven improvements to program workflows and service quality.
• Facilitated cross department coordination between operations, finance, and compliance teams, improving turnaround time for approvals and field level service requests.
• Ensured 100% adherence to PSU audit and regulatory standards by maintaining accurate records, supporting inspections, and resolving compliance gaps within defined timelines.

Jan 2009 – Nov 2011 · 2 yrs 10 mos · Bikaner, Rajasthan, India

• 1. Worked closely with SMEs to condense the training modules into bite-sized, incorporating real-life scenarios and interactive discussions. This streamlined training content by 20%, while improving knowledge retention by 30% among employees, leading to faster integration of new banking products.
• 2. Coordinated customer service workshops that focused on active listening, empathy, and complaint handling, by conducting role-playing exercises which led to enhanced customer experience scores by 15%, reducing customer complaints by 10%.
• 3. Coordinated advanced leadership workshops focusing on strategic decision-making, change management, & effective team leadership, integrating case studies and leadership simulations. 40% of senior staff reported improved leadership skills, with 10% promoted within 6 months.
• 4. Coordinated logistics and execution of over 10+ projects across operational and compliance domains, ensuring timely delivery, resource alignment, and adherence to quality standards.
• 5. Digitized and streamlined documentation for 120+ employees, reducing audit preparation time by 70% and improving regulatory reporting accuracy.
• 6. Supported project leads in tracking KPI metrics and employee feedback, enabling data informed improvements in program design and delivery cycles.