Jan 2020 – Oct 2025 · 5 yrs 9 mos · Mumbai Metropolitan Region

• Led global sales & delivery across the US, APAC, and EMEA for consulting, outsourcing, analytics & cyber security services- finance & accounting, contract management, procurement, sales ,supplychain & marketing . Reporting to the Board. Achieved 3x revenue growth in four years by driving transformative initiatives and revamping our strategic plan. Boosted international business from 40% to 70% of total revenue through strategic investments in global infrastructure and partnerships, leading to enhanced profitability. Managed business transformation executive training, CXO level client relationships, and P&L for sustainable growth and profitability.
• Promoted cross-functional synergy among delivery, sales, technology, marketing, administration, and legal teams, cultivated a tech-savvy culture that enhanced visibility & accountability.
• Industries - IT ,GCC/Shared Services , Medical Technology , Consumer Goods, Healthcare, Real Estate Investment Trust, CFM for Energy ,Oil & Gas, Heavy Equipment
• Customers- India, US, UK, Spain, Singapore, Dubai , Oman & Poland

Dec 2015 – Sep 2019 · 3 yrs 9 mos · Mumbai Metropolitan Region · On-site

Oct 2015 – Dec 2019 · 4 yrs 2 mos · Mumbai

• GSC/GCC - Innovative Leadership & Transformational Growth: Led 200% growth over four years for the Finance & Accounts, driving a transformational agenda through collaborative engagement, credibility building, and expanding roles from Country Head to Managing Director.
• Led all the departments, including delivery, PMO, transformation, finance & accounting, HR, admin, IT, automation, and analytics, while acting as primary spokesperson, fostering innovation, and championing diversity and inclusion. Maintained a 51% diversity rate, driving the company’s diversity and inclusion agenda.
• Operational Excellence & Automation: Managed large-scale operations across regions, leveraging RPA, automation, analytics, and business process re-engineering to reduce costs, improve service, and boost NPS across shared services.
• Strategic Stakeholder Engagement: Strengthened global stakeholder relationships, aligning with strategic goals and elevating India's role from low-level captive to a Center of Excellence (COE)
• Innovation & Digital Transformation Hub: Transformed India into a global innovation hub by launching R&D labs and digital COEs, mirroring processes from the UK HQ and advancing with AI and RPA technologies.
• Growth in Shared Services: Global expansion strategy across GCC, UK, and the US.
• Business Transformation: Successfully consolidated Finance & Accounting for major WPP companies (AKQA, BCW, Gray, GroupM, Hill + Knowlton Strategies, Kantar Group) into one centralized Finance Shared Services.Led the group's technology transformation, including ERP implementation, digitization, workflow optimization, collections cash pool-in, and Robotics Process Automation (RPA).
• CSR Partner Ecosystem: Maintained a strong partner ecosystem to support Corporate Social Responsibility (CSR) initiatives.

Nov 2009 – Oct 2015 · 5 yrs 11 mos · Pune/Pimpri-Chinchwad Area

• Responsible for Set up, Growing & Stabilizing Overall Avaya GSSC ( GSC/GCC)across Pune, Blore, Russia, Israel & Mexico.
• Designed the global footprint for onshore & offshore locations based on customers & language requirements - US , UK ,Germany, Singapore, Middle East & India
• Reporting into Global Business Head in the US.
• Member of the leadership council India & Exec member of the Global Revenue Forum
• Received ‘Ovation Award’ by the Executive Council 2 years in a row (2010, 2011) for leadership and excellence.
• Realized the groups team growth of 300% in less than five years (2010 – 2015) with a top-line growth of $4M - $12M and bottom-line growth from $0.4M - $1.4 M.
• Part of 4 M&A due diligence projects for $5B high tech organization for a $200M sell-side transaction for video & contact centre company.
• OTHER KEY CONTRIBUTIONS & PROJECTS:
• Facilitated Post-Mergers & Acquisitions Integration – successfully integrated Nortel and Radvision.
• Part of the global outsourcing strategy for the order to cash - RFX & Awarding the Contract
• GROWTH PATH –
• I. Director OEFC (Order to Cash) - 2012 - 2015
• II. Head – India COBC - 2009 - 2011

Nov 2005 – Oct 2009 · 3 yrs 11 mos · Greater Bengaluru Area

• Scaled the Captive/ Shared services operations with a starting customer base of 500K (2006). Successfully realized a substantial increase of customer base to 15M across UK and Canada.
• Led special purpose vehicle created in claims department to deliver a “Build-Operate-Transfer.”
• Unlocked value from the insurance captive/shared service operations with WNS Global Services.
• Set up and led large general insurance BPO for 4 years.
• Led telesales, debt recoveries, underwriting & motor claims for UK and Canada out of Pune & Bangalore.
• Member of the Senior Leadership Review Group.
• OTHER KEY CONTRIBUTIONS & PROJECTS:
• Transformed A/P and A/R Application Under the Same Platform– Improved collections past due by 15%.
• Developed in House IT Application to Detect Fraud – implemented globally saving $1M across the organization.
• Effected Changes in Pricing from FTE Based to Outcome-Based Pricing– delivered $4M/Annum and $10M/Annum to the company and clients.
• Global Consolidation Model– EMEA, Canada & APAC support out of India; Centre of Excellence for EMEA, Canada & APAC.
• GROWTH PATH –
• I. Vice President Operations – Jan08 – Nov 09
• II. AVP Operations- Jan 07-Dec 07
• III. Head of Program - Nov 05 – Dec 06

Sep 2004 – Nov 2005 · 1 yr 2 mos · Noida, Uttar Pradesh, India

• HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies – HCL Infosystems, HCL Technologies and HCL Healthcare. Generates annual revenues of over $8.3B with more than 131K employees from 140 nationalities and operates across 44 countries.
• Led the business operations ( outsourcing/GCC/GSC)- people management, on site client and campaign improvements, billing and collections for BT account as well as onboarding and ‘Welcome to Service Call.
• Increased the CSAT (EDCSM) from 67% to 82%
• Worked in collaboration with upper other upper management to review and drive business performance through WBMR
• Won the ‘Best Team Award’ three years in a row.