May 2025 – Present · 10 mos

• IT Service Desk Manager for operations across the United States, Brazil, and Mexico,. In this role, I lead global teams in delivering reliable IT support while implementing ITIL best practices and IT Asset Management (ITAM) frameworks. My focus is on standardizing processes, optimizing asset utilization, and ensuring consistent service delivery that aligns with business objectives across diverse regions.

Aug 2023 – May 2025 · 1 yr 9 mos

• IT Business Solutions Manager for Front-Office applications. I drive technology strategies that enhance customer engagement and operational efficiency by leveraging platforms such as Salesforce, sales enablement and marketing tools, Microsoft Office 365, and SharePoint technologies. My leadership development through the OMRON Regional Academy Exceptional Leaders Series has strengthened my ability to align business needs with innovative IT solutions, streamline collaboration across global teams, and deliver scalable systems that support growth and transformation in dynamic business environments.

Jul 2022 – Feb 2023 · 7 mos

• ServiceNow Product Manager specializing in IT Asset Management (ITAM). My focus is on driving digital transformation by aligning ITAM processes with business objectives, ensuring compliance, and maximizing ROI across hardware, software, and cloud assets. With deep expertise in ServiceNow platform capabilities, I partner with cross‑functional teams to deliver scalable solutions that improve visibility, reduce risk, and streamline operations. I thrive in fast‑paced retail environments where innovation, agility, and customer experience are critical, and I am passionate about leveraging ITAM to support growth, sustainability, and operational excellence.

Jun 2011 – Jul 2022 · 11 yrs 1 mo

• Lead Business Systems Analyst and Project Manager. I drive technology initiatives for North America Railroad Enterprise Solutions, specializing in ServiceNow, Railinc, and B2B system integrations that streamline operations and enhance collaboration across the rail industry. My role focuses on bridging business needs with innovative IT solutions, ensuring seamless integration and efficiency in mission-critical systems. I was honored with TTX Town Hall Recognition: Working Together Reimagined for my contributions to Return to Office technologies, reflecting my commitment to delivering impactful solutions that support organizational transformation and operational excellence.

Mar 2006 – Jun 2011 · 5 yrs 3 mos

• As a Senior Business Systems Analyst, I have led initiatives across NielsenIQ consumer packaged goods and Nielsen Media Global ERP solutions, driving enterprise technology strategies that streamline operations and deliver measurable business value. My role focuses on bridging complex business requirements with scalable IT solutions, enabling global teams to operate with efficiency and precision. Recognized as a Global Business Solutions – Simply Excellent Awardee, I bring a proven track record of excellence in solution delivery, cross-functional collaboration, and innovation that supports organizational growth and transformation.