Gurpreet Singh

Operations Associate

Bengaluru, Karnataka, India26 yrs experience

Key Highlights

25 years of experience in technical support and leadership.
Expertise in managing Enterprise Cloud Technical Support teams.
Proven track record in strategic oversight and client-focused solutions.

Stackforce AI infers this person is a SaaS expert with extensive experience in enterprise cloud solutions and technical support leadership.

Contact

Skills

Other Skills

OutsourcingSlaService ManagementChange ManagementEnterprise SoftwareOperations ManagementStrategic LeadershipManagementLeadershipVirtualizationIT OperationsIT Service ManagementITILITIL intermediate Service Operations

About

With 25 years of experience, including 15+ in leadership, I have managed Enterprise Cloud Technical Support teams for platforms like Salesforce, Atlassian, and ServiceNow, honing expertise in leading complex technical environments. I have also led Professional Services teams at NetApp and Dell, providing strategic oversight, client‑focused solutions, and driving business success through tailored service delivery.

Experience

26 yrs

Total Experience

4 yrs 2 mos

Average Tenure

11 mos

Current Experience

Servicenow

Manager, Account Escalation Analysts

May 2025 – Present · 11 mos · Hybrid

Atlassian

Cloud Enterprise Support Leader

Apr 2023 – Apr 2025 · 2 yrs · Bengaluru, Karnataka, India

Netapp

Senior Manager

Aug 2021 – Apr 2023 · 1 yr 8 mos

Salesforce

Technical Support Manager

Mar 2017 – Jul 2021 · 4 yrs 4 mos · Hyderabad, Telangana, India

Dell emc

Manager - Cloud managed services (Virtustream)

Jun 2014 – Mar 2017 · 2 yrs 9 mos · Bengaluru Area, India

Service Delivery management
Transition Management
Situation Management
Team management
Operations Management

Hewlett-packard

2 roles

Technical Support Manager

Promoted

Oct 2010 – May 2014 · 3 yrs 7 mos

Service Delivery Manager

Technical Trainer

Nov 2006 – Oct 2010 · 3 yrs 11 mos

Technical Trainer

Rt outsourcing services ltd

Team Lead

Jan 2000 – Nov 2006 · 6 yrs 10 mos · Okhla, Delhi

Education

Delhi University

Bachelor of Commerce (B.Com.) — Accounting

Jan 1996 – Jan 1999

SKPS New Delhi

Senior Secondry — Commerce

Jan 1994 – Jan 1996

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