Jun 2023 – Nov 2025 · 2 yrs 5 mos · Noida · Hybrid

• Orchestrated the end-to-end onboarding of eight banks, customizing solutions to meet regulatory and operational standards—accelerating time-to-market by 30%.
• Spearheaded all phases of BRDs/CRs creation, ensuring 100% alignment of product features and change requests with cross-functional stakeholder needs.
• Directed full-cycle development of a website/app, leading Agile teams to deliver zero-defect releases on schedule; managed SIT/UAT, resolved issues, and drove seamless production deployment.
• Facilitated collaboration between underwriting, finance, sales, and operations, organizing weekly status updates and eliminating project bottlenecks.
• Delivered ongoing post-launch support, achieving a 98% client satisfaction rate and ensuring rapid incident resolution for enhanced product performance.

Jun 2021 – Jun 2023 · 2 yrs

• Led project planning, scheduling, and execution for high-impact insurance IT implementations, consistently meeting milestones and maintaining budget compliance (<5% variance).
• Coordinated transparent stakeholder communications, driving swift risk identification and mitigation that reduced project delays by 25%.
• Oversaw team leadership, motivating up to 10+ members to achieve goals, raise quality standards, and implement continuous improvement best practices.
• Executed rigorous change management, adapting to scope shifts while ensuring all documentation and reporting met audit/compliance standards.
• Achieved operational excellence, monitoring deliverables for quality and resolving roadblocks to deliver projects ahead of schedule.

Apr 2018 – May 2021 · 3 yrs 1 mo

• Developed and executed strategic project plans in alignment with organizational goals, optimizing resource allocation across multi-functional teams.
• Built and nurtured key client and sponsor relationships, managing expectations and strengthening stakeholder engagement.
• Established program governance and robust risk management processes, enabling proactive quality assurance and consistently delivering within approved budget limits.
• Mentored project teams, leading knowledge-sharing sessions and fostering a culture of innovation that improved team performance and retention.
• Championed process optimization and best practices, introducing tools and methodologies that boosted project effectiveness by 20%.

Jun 2020 – Apr 2023 · 2 yrs 10 mos · Delhi, India · Hybrid

Apr 2017 – Mar 2018 · 11 mos · Delhi

• • Worked on developing and maintaining a search engine with multiple functionalities with Elastic search and use of PHP for interface, to make the finding of data or files much easier and quick.

May 2016 – Aug 2016 · 3 mos · Gurgaon, India

• • Achieving targeted sales of wireless, broadband and telecom connections for our client TELSTRA - Australia's leading provider of mobile phones, mobile devices, home phones & broadband internet. Acquired an excellent client - customer relationship terms for a good sales pitch and satisfied clients.

Aug 2015 – Mar 2016 · 7 mos · Gurgaon, India

• Handling customer service (billing / queries/ promotions /sales) for AT&T Inc. - world's largest American multinational telecommunications conglomerate.
• Keeping up to date knowledge of promotions for best sales of DirecTV - American direct broadcast satellite service provider.