Sanjeev NC

Co-Founder

Chennai, Tamil Nadu, India12 yrs experience

Highly Stable

Key Highlights

Bootstrapped Supermeme.ai to $40k ARR
Presented at 15+ ITSM conferences globally
Led product management at multiple SaaS companies

Stackforce AI infers this person is a SaaS Product Management and Marketing expert with a focus on customer experience.

Contact

Skills

Core Skills

Product MarketingProduct ManagementConference PresentationsSolution Implementation

Other Skills

MemesDemand GenerationProduct DemonstrationCustomer SupportTeam ManagementContent DevelopmentMicrosoft ExcelCustomer ExperienceCustomer DemosService Desk ManagementMicrosoft OfficeSQLJavaScriptCustomer ServiceData Warehousing

About

A generalist, by default. I truly believe in the generalist vision and I'm working on building a wide array of skills in the first 10 years of my career. I started my career in customer support, then transitioned into sales, then moved into marketing and now a product manager. I started selling when I was in support, started speaking at conferences when I was in sales and started building products when I was in marketing. The transition was natural. I've also worked with Make a Difference for over 3 years and gained experience on leadership, team management and training. I'm currently on a path to build ITSM expertise for me to be able to consult better. I want to change the way technology is being supported right now and I believe that I will one day make a team of Customer Experience Engineers whose prime focus would actually be to focus on great customer experience rather than their individual role(Sales, Pre Sales, Support, Marketing or Success).

Experience

Stitchflow

Marketing

Sep 2024 – Present · 1 yr 6 mos · Chennai, Tamil Nadu, India

Building a marketing engine

Aha

Actor & Script Consultant (Vera Mari Office)

May 2023 – Nov 2023 · 6 mos · Chennai, Tamil Nadu, India · On-site

Acted in a role, helped with script writing
Trailer - https://www.youtube.com/watch?v=_eWr9J26w04
OTT - https://www.aha.video/webseries/vera-maari-office
https://www.imdb.com/name/nm15134041/?ref_=tt_cl_t_9

Multiple companies

SaaS Content Marketing & Humor Consultant

Jan 2023 – Aug 2024 · 1 yr 7 mos

I currently help SaaS companies infuse humour in their marketing. Contact: me@sanjeevnc.com
Here are some areas where I can help:
Create memes and TIkTok videos for marketing your SaaS product
Create long form SEO focused content (blog posts, white papers)

Supermeme.ai

Co-Founder & Chief Meme Officer

Jan 2022 – Present · 4 yrs 2 mos · Chennai, Tamil Nadu, India · Remote

Supermeme.ai is an AI meme generator that can turn text into memes. Our mission at Supermeme.ai is to enable marketing teams to use humour in their marketing.
Bootstrapped to $40k ARR & 200,000 signups
Product Hunt - #1 Product of the Day
Nominated for Golden Kitty 2023 in the "Bootstrapped & Crowdfunded Category"

Product MarketingProduct ManagementMemesDemand Generation

Superops.ai

Product Manager

Sep 2020 – Nov 2022 · 2 yrs 2 mos · Chennai, Tamil Nadu, India · On-site

Early team member
Validated the product idea by engaging with beta users and early believers
Helped set up tools and systems in the Product & Engineering function
Helped organise and represent SuperOps.ai at multiple MSP events in the US
Works on strategic technology partnerships to orchestrate and deliver solutions to MSPs

Product Management

Freshworks

4 roles

Manager - Product Marketing, Freshservice

Jan 2019 – Apr 2020 · 1 yr 3 mos

Built and scaled the team from 3 members to 10 members
Set systems in place for seamless integration between Product Management and Product Marketing
Planned and executed the ITSM track for our Refresh user conference

Product Marketing

Product Evangelist

Mar 2018 – Jan 2019 · 10 mos

Presented at 15+ ITSM conferences globally
Was recognized in top ITSM people to follow on Twitter by SysAid and ITSM.tools
Recognized the Best New Speaker at Service Management Conference, Australia
A "Highly Commended" finalist for Young ITSM Professional of the year at ITSMF UK

Conference PresentationsMemes

Implementation Specialist

Feb 2017 – Mar 2018 · 1 yr 1 mo

Consulted on ITSM best practices and led implementation efforts for Freshservice
Won SDIs "Best ITSM tool implementation of the year" twice

Solution Implementation

Sales Engineer

Aug 2015 – Feb 2017 · 1 yr 6 mos

Worked with IT Service desk teams in Australia to deliver demos and suggest best practices
Consult on industry best practices in implementing Freshservice
Developed custom code snippets to meet requirements

Solution ImplementationProduct Demonstration

Make a difference

3 roles

Design Strategist

Promoted

Mar 2015 – Nov 2015 · 8 mos

Identifying the pain points of the EdSupport program and coming up with strategies to tackle them
Part of the team which designs innovative and engaging training content for 2000+ Volunteers across India

Regional Strategist - Ed Support

Apr 2014 – Mar 2015 · 11 mos

Identifying and trouble shooting Program & Region specific problems
Work with EdSupport Fellows of the cities to understand the city and help them implement the program efficiently
Conduct Reviews and help Fellows set their milestones for the quarter.

Center Head

Sep 2012 – Apr 2014 · 1 yr 7 mos

Responsible for volunteer bonding and volunteer morale
Ensuring smooth operational functionality on ground

Capgemini

Level 2 Support Lead

Nov 2013 – Aug 2015 · 1 yr 9 mos · Bangalore

Team Lead
Communicating issues and job failures with RCA
Incident data analysis and report presentation
Induction and training new resources
Ensuring high team morale
Identifying potential automation areas and implementing them as a part of continuous improvement