Mar 2023 – Apr 2025 · 2 yrs 1 mo

• UX Research Lead for Google Search in Japan, major focus on GenerativeAI in Japan's market

Jul 2019 – Apr 2023 · 3 yrs 9 mos

• UX lead on monetization for Next Billion Users in APAC and Sub-Saharan Africa
• UX lead for APAC community and culture, spanning India, Japan, Australia, Singapore, China, and Taiwan.

Sep 2017 – Jul 2019 · 1 yr 10 mos

• Lead UX Research team of 9 people working on Identity, Sign In/Sign Up, and Cybersecurity. Specialized in building strategic, company-wide sentiment surveys as well as creating teams of research assistants and vendor partners.

Nov 2014 – Nov 2017 · 3 yrs · Menlo Park, CA

• I am the research lead for our Facebook app focusing on research around teenagers and their use of social media. I work closely with Product Management, Design, and Engineering. I am also a main company-wide advocate for remote user research like UserTesting, UserZoom, dScout, and Revelation, as well as speak internally and externally about how to best leverage these methods.
• Previously, I researched Ads Outcomes to better understand how large and small advertisers on Facebook can deliver amazing, interesting, useful ads to their customers. Focusing on targeting to help make ads relevant and useful for the people viewing them. Utilizing mixed qualitative and quantitative methods in product development with engineering and design, as well as working closely with data scientists, forensics, and customer immersions teams.
• https://research.fb.com/people/schiller-julie/

Aug 2012 – Nov 2014 · 2 yrs 3 mos

• Named #10 Great Place to Work, at Autodesk Cloud Platforms I lead a UX research team of 4 to deliver deep, strategic insights for cloud-enabled web platform, web service, mobile, and desktop sync. In this role, I've created and led customer panels, design and pre-release betas, as well as managed a variety of vendor services. My specialty is delivering strong UX research teams who use quantitative and qualitative methods to answer user experience questions with actionable results. I particularly enjoy mentoring and creating communities of practice.

Jun 2010 – Aug 2012 · 2 yrs 2 mos

May 2009 – Jun 2010 · 1 yr 1 mo

• Deliver research and design strategy for Wholesale (Corporate) clients.

Jan 2008 – Feb 2009 · 1 yr 1 mo · London, United Kingdom

• Conducted formative and evaluative research to explore the UI of BBC Online streaming media.
• Lead usability and accessibility researcher for www.bbc.co.uk/iplayer
• o UK’s award-winning, TV-on-demand site
• Championed user-centered design methodologies through quantitative survey analysis & qualitative usability reviews. Examples include ethnographic projects with elderly, visually impaired, & cognitively impaired audiences.
• Usability – embedded & consultation-based usability for multi-disciplinary teams
• o Usability testing for Digital Media Initiative, an £82Mproject and expert review for Archives
• o Coordination & assembly of multiple usability labs
• Winner of BBC’s Lifetime Achievement Award for Accessibility
• Accessibility - on-going and bespoke solutions for a variety of disability needs
• o Expert, heuristic reviews of Embedded Media Player to develop, iteratively test, & work with development team to implement world-class accessibility.

May 2007 – Mar 2008 · 10 mos

• Specialized in user centered product design, prototyping and evaluation of interactive products, ergonomic design, and attention for broad range of blue chip clients including BBC, O2, and Sport Relief. Focused on mobile phone design and ergonomic training for Chevron, FSA, and AXA.

Sep 2006 – Sep 2007 · 1 yr

• Human-Computer Interaction

Mar 2006 – Sep 2006 · 6 mos

Sep 2005 – Mar 2006 · 6 mos

Jun 2004 – Sep 2005 · 1 yr 3 mos