Hammad Olamilekan Awowole

Operations Associate

Lagos, Lagos, Nigeria3 yrs 2 mos experience
Most Likely To Switch

Key Highlights

  • Proficient in building user-centric web applications.
  • Strong background in customer experience and support.
  • Hands-on experience with modern frontend technologies.
Stackforce AI infers this person is a Frontend Developer with a strong focus on user experience in SaaS applications.

Contact

Skills

Core Skills

Customer SupportCustomer ServiceFrontend DevelopmentReact.js

Other Skills

FreshdeskXplorerCustomer Relationship Management (CRM)Customer SatisfactionMicrosoft OutlookMicrosoft OfficeZohoMicrosoft Dynamics CRMMicrosoft DynamicsCross-team CollaborationTeamworkJavaScriptHTML5CSS3Git

About

I'm a passionate Frontend Developer with hands-on experience in building responsive and user-friendly interfaces using JavaScript, React.js, HTML5, and CSS3. I enjoy turning ideas into clean, functional web applications that provide great user experiences. While I currently work as a Customer Experience Specialist at Sterling Bank, I’ve been actively growing my frontend development skills through self-learning, personal projects, and freelance work. This unique blend of customer experience and tech has sharpened my ability to think like a user while building. I’m also a CV writer helping professionals craft standout resumes, and a fitness enthusiast who believes in discipline, consistency, and personal growth both in and out of the gym. 🔧 Tech Stack: JavaScript, React.js, HTML5, CSS3 🚀 Open to frontend development roles - remote or hybrid

Experience

Sterling bank

3 roles

Customer Experience Specialist

Promoted

Aug 2025Present · 7 mos · Lagos State, Nigeria · On-site

  • Switch Resolution Team
  • Provide dedicated written support to diaspora's customers, handling Switch platform, related inquiries and complaints to ensure a smooth user experience.
  • Successfully resolve an average of 150+ customer issues weekly, including onboarding difficulties, OTP delivery failures, and transaction errors.
  • Conduct detailed verification of customer information to ensure data consistency between the Switch platform and the bank’s core database, guiding users to update account status where necessary.
  • Escalate unresolved or complex complaints to the appropriate internal teams for further investigation and follow-up, ensuring end-to-end customer satisfaction.
  • Maintain a 98% SLA compliance rate by delivering timely, accurate, and customer-focused resolutions.
  • Stay up to date with the bank’s digital products and policies to provide well-informed assistance that enhances customer satisfaction and trust.
Customer SupportFreshdeskXplorerCustomer Relationship Management (CRM)

Customer Experience Specialist

Jul 2024Oct 2025 · 1 yr 3 mos · Lagos State, Nigeria · On-site

  • Email Management Team
  • Managed incoming customer emails effectively, providing timely responses and assistance with account-related inquiries.
  • Demonstrated strong written communication skills to convey information clearly and professionally.
  • Collaborated with team members to address customer inquiries and concerns efficiently.
  • Assisted in escalating customer inquiries to Sterling branches and units such as complaint resolution unit, customer success support unit, and dispute management unit with the aim of assisting customers in solving their problems
  • effectively.
  • Maintained accurate records of email interactions and updates to customer accounts.
  • Ensured compliance with company policies and procedures in all email correspondence.
  • Participated in ongoing training sessions to stay updated on product knowledge, banking regulations, and customer service best practices.
Customer SatisfactionCustomer ServiceCustomer SupportMicrosoft OutlookMicrosoft OfficeCustomer Relationship Management (CRM)+6

Customer Experience Specialist

Mar 2024Jun 2024 · 3 mos · Lagos State, Nigeria · On-site

  • Voice Interaction
  • Handled inbound customer calls efficiently, resolving inquiries, and providing assistance appropriately.
  • Utilized active listening and empathy skills to understand customer needs and provide tailored solutions.
  • Managed a high volume of customer inquiries while maintaining accuracy and efficiency in data entry and documentation.
  • Collaborated with cross-functional teams to escalate and resolve complex customer issues.
Microsoft Dynamics

Codealpha

Frontend Developer

Jun 2025Present · 9 mos · Andhra Pradesh, India · Remote

  • Developed a fully functional To-Do List app using React.js: users can enter their name, upload a profile image, and manage tasks.
  • Implemented state management via React Hooks and data persistence with localStorage.
  • Designed a responsive UI using HTML5 and CSS3.
  • Tools: JavaScript, React.js, HTML5, CSS3, Git
JavaScriptReact.jsHTML5CSS3GitGitHub+2

Staxtech

Frontend Developer

Jun 2025Present · 9 mos · Ahmedabad, Gujarat, India · Remote

  • Built a Weather App that fetches live data for Nigerian states from a public API, displaying current conditions beautifully.
  • Created a Currency Converter using real-time exchange rates and intuitive UI/UX for easy conversions.
  • Collaborated with the team using GitHub and followed Agile processes.
  • Tools: JavaScript, React.js, CSS3, Git, API Integration
JavaScriptReact.jsHTML5CSS3GitGitHub+2

Demmy global resources limited

Sales Executive

Jul 2022Sep 2023 · 1 yr 2 mos · Ife, Osun State, Nigeria · On-site

  • Achieved a 100% improvement in customer satisfaction by promptly addressing and resolving customer needs.
  • Managed and cultivated relationships with over 100 customers, delivering exceptional service that led to surpassing sales targets by 11%.
  • Maintained accurate record-keeping systems, reducing human errors by 60%.
  • Accelerated the resolution of customer issues and complaints, ensuring maximum satisfaction.
  • Drove customer acquisition efforts while retaining and satisfying the existing customer base.
  • Conducted market analysis to evaluate territory potential, tracked sales performance, and effectively managed the assigned territory.
Microsoft Excel

Bank of agriculture limited

Customer Support Executive

Apr 2021Feb 2022 · 10 mos · Enugu State, Nigeria · On-site

  • Assisted customers in opening new accounts, guiding them through the application process and ensuring compliance
  • with regulatory requirement.
  • Deliver top-notch customer services to agriculture clients, assisting them with a wide range of banking needs and inquiries via email and in-personal interaction, ensuring a positive customer experience.
  • Handled loan applications and disbursement, and also maintain meticulous records of agriculture customer interaction and transaction in accordance with the bank policies.
  • Conducted thorough know your customer (KYC) verification for agricultural clients, maintaining strict adherence to regulatory requirements.
  • Participated in ongoing training to stay updated on banking industry trends and regulations.

Folajola fowl enterprise

Sales Executive Manager

Sep 2013Jun 2020 · 6 yrs 9 mos · Ondo State, Nigeria · On-site

  • Successfully drove revenue growth by implementing strategic sales techniques, resulting in increased profitability.
  • Built strong, lasting relationships with clients, leading to improved customer retention and satisfaction.
  • Managed daily operations and coordinated team efforts to achieve and exceed sales targets.
  • Identified market opportunities and developed innovative strategies to enhance business visibility and competitiveness.
  • Expertly sold a variety of chicken products by understanding customer needs and tailoring solutions accordingly.
  • Streamlined processes to improve productivity and ensure smooth business operations.
  • Motivated and mentored team members, fostering a collaborative and high-performing sales team.
  • Delivered exceptional customer service, resolving inquiries promptly and ensuring client satisfaction.
Microsoft Excel

Education

Federal University Oye-Ekiti

Bachelor of Science - BS — Computer Science

Jan 2025Apr 2026

Interlink Polytechnic

Higher National Diploma — Computer Science

Oct 2015Sep 2020

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