Jan 2024 – Jul 2025 · 1 yr 6 mos · United States

• Serving as member of the due diligence team, assisting Private Equity companies with assessing and providing recommendations on technology strategies and capabilities of target companies

Oct 2017 – Aug 2022 · 4 yrs 10 mos

• Oversee the global technology portfolio that touches 64+ million customers and supports 1.7 million team members in more than 100 countries. Lead the transformational technology strategy to bring the Accelerating the Arches plan to life around the world, focusing on:
• ● Reshaping customer interactions and creating technology people want to use
• ● Maintaining reliable and secure systems
• ● Creating an engaging and meaningful work environment and investing in the best talent
• ● Strategically enabling the business to deliver bottom-line results
• ● Looking to the future to continuously improve and modernize the customer experience

Dec 2013 – Oct 2017 · 3 yrs 10 mos

• Led 1,500+ person technology organization delivering global customer-facing solutions across all areas of the business, including:
• ● Ecommerce
• ● Mobile
• ● Loyalty
• ● Airport
• ● Reservations
• ● Sales
• ● Cargo
• ● Enterprise Data & Services
• ● Enterprise Architecture
• As a member of the AA Technology Board, established and governed American Airlines’ technology vision and strategy, focusing on world-class solutions that increase revenue and reduce costs. Served as executive sponsor for key enterprise programs and technology partners.

Apr 2012 – Dec 2013 · 1 yr 8 mos

• Designed and managed global organization of 500+ professionals delivering core enterprise technologies across global infrastructure, network, desktop, mobility, security, business continuity and disaster recovery, enterprise data and SOA technology, and enterprise architecture. Served as executive sponsor of key technology partners.

Jan 2010 – Apr 2012 · 2 yrs 3 mos

• Directed multi-year, company-wide transformational initiative to replace passenger services system performing multiple business-critical functions for American Airlines and American Eagle. Served on senior executive steering committees to align technology priorities to business strategy.

Apr 2003 – Dec 2009 · 6 yrs 8 mos

• Led 200+ technology professionals and oversaw product strategy, architecture, application development, quality assurance, operations, and infrastructure of customer-facing products, including:
• ● AA.com, a $12 billion per year business with 2 million unique daily visitors
• ● Enterprise SOA, a common services platform ensuring consistent functionality enterprise-wide
• ● Self-service Kiosks issuing more than 60% of customer boarding passes
• ● IVR answering 75+ million customer calls annually
• ● CRM platform supporting all campaign management activity

Apr 2001 – Apr 2003 · 2 yrs

• Defined technical strategy and directed software development for AA.com and BusinessExtrAA.com, the website of American Airlines’ small business travel program, with a team of 40+ technology professionals.

Mar 2000 – Apr 2001 · 1 yr 1 mo

• Managed customer relationship and led team of consultants to implement technology solutions and develop product strategy proposals for AA.com.

Jan 1996 – Jan 2000 · 4 yrs · Austin, Texas Metropolitan Area

• Led staff of 120 software developers and 20 business analysts. Key contributor to winning major contract valued at hundreds of millions of dollars.

Jan 1992 – Jan 1996 · 4 yrs · Austin, Texas Metropolitan Area