Kishan Mishra

Operations Associate

Lucknow, Uttar Pradesh, India9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in managing large collections teams.
Expertise in resolving customer queries effectively.
Strong leadership in branch management and operations.

Stackforce AI infers this person is a Collections and Branch Management professional in the Fintech industry.

Contact

Skills

Core Skills

Collections ManagementTeam ManagementBranch ManagementCase ManagementCustomer ManagementLoan Management

Other Skills

Customer Query ResolutionPortfolio ManagementStaff ManagementCustomer Portfolio ManagementDelivery CoordinationTeam LeadershipTeam CoordinationCustomer ServiceSupervisory SkillsCommunicationPublic RelationsSage 100Loan OfficersLoan Portfolio ManagementTeamwork

About

I am an honest employee, I have worked in 6 companies till now and I have the power to do good work, thank you.

Experience

9 yrs 10 mos

Total Experience

5 yrs 2 mos

Average Tenure

9 yrs 10 mos

Current Experience

Hdb financial services ltd.

Collections Manager

Mar 2025 – Present · 1 yr 2 mos

Taken the responsible Lucknow 29 Branches Micro Lending Portfolio for BKT Collection. Manage the Collection with Business 187 staffs & 29 Branch Manager With 5360 NPA customer. Drive In House Collection all 29 Branch. Resolve Customer Collection Query. Raise Settlement of NPA & Write Off Customer. Develop all bucket collection plans to achieve target and increase brand visibility within the assigned area.

Collections ManagementCustomer Query ResolutionTeam ManagementPortfolio Management

Praytna microfinance ltd

Area Manager

Jan 2025 – Jan 2025 · 0 mo

I was in charge of 8 branches. The total number of members was 11600. The portfolio stood at 27 crores. Branch manager 50 staff.

Branch ManagementTeam LeadershipCustomer Management

Grow money capital pvt. ltd.

Area Manager

Aug 2020 – Present · 5 yrs 9 mos

Taken the responsible of 06 Branches for IGL portfolio. Manage 28 staffs, 4580 customer 12.82 core portfolio.

Branch ManagementStaff ManagementCustomer Portfolio Management

Sonata finance pvt. ltd.

2 roles

Branch Manager

Promoted

Jul 2020 – Jul 2020 · 0 mo

I used to handled 1300 membar. Our pull was 3.50 crore. I had 6 staff member working with me.

Customer ManagementTeam Coordination

Loan Officer

Sep 2017 – Apr 2018 · 7 mos

When I was loan officer I handled more than 300 members.

Loan ManagementCustomer Service

Hero fincorp (tw)

Tow Wheeler

Jul 2016 – Present · 9 yrs 10 mos

Tow Wheeler used to look after 300 cases in Hero Fincorp. It was also my job to pick up bike and deliver it to the company. My job was to look for 90+ from the X BKT.

Case ManagementDelivery Coordination