Ramitha Binumohan

CEO

Mumbai, Maharashtra, India21 yrs 3 mos experience

Key Highlights

Proven track record in customer experience leadership.
Expert in transforming organizations into customer-centric powerhouses.
Skilled in leveraging data-driven insights for customer journeys.

Stackforce AI infers this person is a Customer Experience Leader in Fintech and Insurtech sectors.

Contact

Skills

Core Skills

Customer ExperienceInvestment AdvisoryOperations ManagementCustomer SatisfactionFintechOperational ExcellenceCustomer Service

Other Skills

TrainingStocksExternal RelationshipsPartner Relationship ManagementHealth InsuranceMutual FundsCustomer Escalation ManagementTeam ManagementPerformance MonitoringLife InsuranceVideo BankingEscalations ManagementManage client expectationsNet Promoter ScoreStartups

About

Passionate and results-driven customer experience leader with a proven track record of transforming organizations into customer-centric powerhouses. Recognized for elevating customer satisfaction levels, driving revenue growth, and fostering long-term customer loyalty. Adept at leveraging data-driven insights, technology, and innovation to deliver seamless and personalized customer journeys across all touchpoints. I help people fall in love with the brand they are associated with it and help organisations win new and repeat business. Building trust with them and skyrocketing their business is what I aim to do. I enjoy learning new skills, guide and mentor teams to achieve exemplary service and create a benchmark by achieving the dream SLA and create an enriching customer experience. I can successfully create, scale up and optimize any operational process.

Experience

Kotak mahindra bank

Vice President

Aug 2025 – Present · 8 mos · Mumbai, Maharashtra, India · On-site

TrainingCustomer ExperienceStocksInvestment advisoryExternal RelationshipsPartner Relationship Management+9

Kotak cherry

Customer Experience Lead

Jun 2023 – Jul 2025 · 2 yrs 1 mo · Mumbai, Maharashtra, India · On-site

TrainingManage client expectationsExternal RelationshipsPartner Relationship ManagementNet Promoter ScoreOperations Management+3

Saaspay

AVP Customer Experience

Oct 2022 – Jun 2023 · 8 mos · Mumbai, Maharashtra, India · Hybrid

SaaSPay is a simple Buy Now Pay Later solution built for SaaS expenses. Buy SaaS tools of your choice today from our 50+ partner sellers, and pay back up to 8 months later.

StartupsHiringManage client expectationsExternal RelationshipsPartner Relationship ManagementCustomer Satisfaction+5

Groww, india

Senior Manager Customer Success

Jun 2021 – Oct 2022 · 1 yr 4 mos · Mumbai, Maharashtra, India · On-site

.Accountable for all aspects of Call Centre Operations for Chat, Switch & Track, BSE and NFT Teams including hiring, training, development and supervision.
.Handling escalation calls & SEBI complaints for HNI customers.
Liasioning with AMC's and BSE teams for SLA / TAT maintainence
Successfully led projects to ensure quick and Instant resolution for CS Teams
Scaled Service levels for Chats and Tickets in Investment and Credit Products

Operational ExcellenceStartupsHiringManage client expectationsExternal RelationshipsPartner Relationship Management+8

Coverfox insurance

2 roles

AVP Customer Service and Operations - Contact Center

Promoted

Apr 2018 – Jun 2021 · 3 yrs 2 mos · On-site

1. Handle B2B & B2C post sales process for the company
2. Agent Licensing, On boarding, Post Sales and Commission Process.
3. Outsourcing of various processes to vendors keeping in mind the scalability and cost effectiveness.
4. Core member of the workflow deployment team in Coverfox.
5. Liasioning with Insurersfor SLA / TAT maintainance
6. Successfully launched HNI process in the company and created a separate processing line for this customer segment.
7.Managed PAN India Claims across all the products of LI and GI.
8. Handled GI Renewals and LI persistency.
9. Accountable for NPS and CSAT scoring of the Organisation.
10. Responsible for Setting up Strategic Plan for Business Growth, Exploring New Business Opportunity, Relationship Management, Partnering with the clients in Building distribution capacity and capabilities in their organization, Providing Strategic, Staffing and Learning & Development solutions.

Operational ExcellenceStartupsHiringManage client expectationsExternal RelationshipsPartner Relationship Management+10

Manager Customer Service - Contact Center

Sep 2014 – Mar 2018 · 3 yrs 6 mos · On-site

1. Provide leadership and coaching to the team and make sure that they achieve their KRA’s as well as career growth
2. Ensure that the KPIS of the team are achieved at all times.
3. Establish performance benchmarks and hold team to those goals.
3. Resolve customer conflicts and handle escalation procedures.
4. Collaborate with sales and tech team and ensure that the gaps are filled when it comes to enhancing the customer experience.
5. Share weekly reports to the stake holders of the process and provide deep insights on process improvement.
6. Establish SLA’s across all the Insurers of LI and GI and ensure strict adherence to the TAT.
7. Provide support on off hours and weekends if required.
8. Align the team to the companies expectations and ensure complete deliverables quarter by quarter.