Baishali Gupta

Operations Associate

Hyderabad, Telangana, India3 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in customer success management.
  • Strong leadership skills in team mentoring and development.
  • Background in hospitality enhances customer support approach.
Stackforce AI infers this person is a Customer Success Manager with a strong background in SaaS and hospitality.

Contact

Skills

Core Skills

Customer SuccessTeam Leadership

Other Skills

Ceipal ATS ExpertiseTicket & Escalation ManagementEnglishHospitality IndustryTeam BuildingCustomer SatisfactionCustomer ServiceCustomer Relationship Management (CRM)

About

Associate Manager – Customer Value Delivery @ CEIPAL Corp | Product Support | Customer Success Champion | Ex- Sr.Cabin Crew | People-First Leader With over three years of experience in customer-facing roles, I’ve grown from a hands-on support executive to leading a team as an Associate Manager at Ceipal. In my current role, I focus on driving client success, optimizing support operations, mentoring teams, and ensuring our customers always feel heard and valued. Before joining the tech world, I was a Senior Cabin Attendant at IndiGo Airlines, where I learned the power of calm communication, empathy under pressure, and delivering top-tier service, no matter the challenge. That hospitality mindset still fuels how I approach customer support today. I believe in leading with heart, building relationships over transactions, and growing through challenges. Always learning. Always evolving. Always putting people first. Let’s connect!

Experience

Ceipal

2 roles

Associate Manager - Product Support

Promoted

May 2025Present · 11 mos · Hyderabad, Telangana, India

  • I’m beyond excited to share that I’ve officially stepped into my new role as Associate Manager – Support at Ceipal! 💜
  • This isn’t just a title change — it’s a reflection of every late night, every challenge owned, every “I’ve got this” moment.
  • A big thank you to my mentors, team, and everyone at Ceipal who believed in me and helped me reach this milestone. I’m truly grateful for the trust and the opportunities.
  • Looking forward to embracing this new role with responsibility, purpose, and heart. Here’s to continuing to learn, lead, and uplift! 🚀
  • #Promotion #AssociateManager #Gratitude #Ceipal #Leadership #NewBeginnings #CareerGrowth
Ceipal ATS ExpertiseTicket & Escalation ManagementCustomer SuccessTeam Leadership

Senior executive product support

Oct 2022May 2025 · 2 yrs 7 mos · Hyderabad, Telangana, India

EnglishHospitality Industry

Indigo airline

Cabin Attendant

Nov 2022Present · 3 yrs 5 mos

EnglishHospitality Industry

Education

Gandhi colony bharati balika vidyalaya

10th+2

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