Apr 2015 – Nov 2016 · 1 yr 7 mos · Hong Kong

• Zendesk builds software for better customer relationships. More than 80,000 paid customer accounts in 150 countries and territories use Zendesk products.
• Map out and discover the needs of China clients. To address the client needs gap, I work closely with product team to monitor them, and identify relevant technical solutions in China
• Liaison for technical and potential investment partners in China. I have brought on 2 WeChat integration partners and a voice integration partner
• With the identified technical solution, develop cost estimation across different functions, and create business plan and timeline to justify the investment in China
• Worked closely with the executive team on delivering the strategy

Jul 2014 – Mar 2015 · 8 mos · Hong Kong SAR

• OneSky is a cloud-based translation management platform that simplifies the translation workflow for websites, mobile apps, softwares & documents.
• Closed over USD 60K deals in 6 months, including many big game developers including Top Free Games, Uken and Xpert Eleven
• Researched and worked closely with China team on exploring and testing the China market. Built the foundation of the China team expansion, trained them on sales knowledge and process, and developed sales toolkit

Jul 2011 – Jul 2014 · 3 yrs · Hong Kong

• Partner with relationship managers to manage client relationships, identify investment needs to deepen relationship.
• Assist clients to cope with the stringent regulatory environment. Master the asset class simulation tool, and provided input for technology team for further development. Successfully engage clients via the tool to win over USD 100 million discretionary assets.
• Act as resource person and engage 54 Private Banking analysts in community service, and increased participation rate by 80% comparing to 2012.
• Founding member and Head of Communications for NextGen, internal group focusing on driving personal development for early career professionals. Connected over 700 members, which increased by 60% comparing to 2012.
• Negotiated over 50 discounted deals for over 4000 J.P. Morgan employees in Hong Kong.

Jun 2010 – Aug 2010 · 2 mos · Hong Kong

• Oversaw platform migration project with manager by chairing project working group call. Managed stakeholders’ expectations via project charter, which laid out communication plan and timeline.
• Initiated and led intern class for weekly intern presentation and newsletter publication.

Oct 2009 – Feb 2010 · 4 mos · Hong Kong

• Strengthened the communication among supporting organizations of NetMission ambassador
• program via stronger engagement of the organizations with the ambassadors
• Liased with media and arranged logistics for DotAsia events. The first Blogfest.asia was publicized by CNN and major Hong Kong newspaper, including Ming Pao and Sing Tao.

Jun 2009 – Aug 2009 · 2 mos