Julie Chapko

Operations Associate

Winnipeg, Manitoba, Canada14 yrs 10 mos experience
Highly Stable

Key Highlights

  • Over a decade of experience in accessibility and culture.
  • Expert in creating inclusive public spaces and services.
  • Skilled communicator with public speaking experience.
Stackforce AI infers this person is a specialist in Accessibility and Inclusion within cultural and public service sectors.

Contact

Skills

Core Skills

AccessibilityDeiaCommunication

Other Skills

Culture ChangeCommunity OutreachStakeholder CollaborationGuided ToursEducation programPublic SpeakingCustomer ServiceSocial MediaPublic RelationsEvent PlanningOperations ManagementProject ManagementInterpretingPhotographyNonprofit Organizations

About

I work at the intersection of accessibility, operations, and culture helping organizations turn inclusive intentions into real, lived experiences. With over a decade of experience across human rights, cultural institutions, and large-scale transportation environments, I specialize in creating accessible public spaces, services, and workplace cultures, including neurodiversity and inclusive design. My accessibility journey began at the Canadian Museum for Human Rights, where I learned firsthand the power of feedback, empathy, and community voice. Today, as an Accessibility Specialist at Winnipeg Airports Authority, I lead initiatives that improve the passenger experience and embed accessibility into everything from terminal design and wayfinding to staff training and service delivery. I’ve intentionally worked at ground level to deeply understand operations, while also bringing a strategic and systems-level lens to my work. I’ve chaired cross-functional committees, designed enterprise-wide learning programs, partnered with national organizations, and supported culture change initiatives that improve both employee and public experience. A natural storyteller and skilled communicator, I’m able to make sense of complex data and high-level concepts translating them into clear, human-centered insights that drive action. With public speaking experience and introductory ASL training, I’m passionate about moving accessibility from theory into practical, sustainable outcomes. I stay current on emerging inclusive technologies, human-centered design, and best practices to ensure accessibility is built in to all functions. I’m open to leadership roles, consulting, and speaking opportunities where I can help organizations build inclusive, resilient, and human-centered environments. Let’s connect.

Experience

Winnipeg airports authority | administration aéroportuaire de winnipeg

Accessibility Specialist and Operations Support

Sep 2023Present · 2 yrs 7 mos · Winnipeg · On-site

Culture ChangeCommunity OutreachStakeholder CollaborationAccessibilityDEIA

Manitoba museum

Learning Facilitator

Aug 2023Sep 2023 · 1 mo

CommunicationAccessibilityGuided ToursEducation program

The royal aviation museum of western canada

Visitor Experience Manager

Apr 2022Jun 2023 · 1 yr 2 mos

  • Create and develop initiatives that will encourage the visitor to experience aviation. Including welcoming the visitors and guiding their experiences, sharing personal stories, producing tours that engage the audience and entertain. Just launched the Birthday party experience. Currently we are focusing on corporate experiences and how to work in collaboration with the industry leaders.
Accessibility

Anthropologie

Keyholder

Aug 2021Dec 2021 · 4 mos · Winnipeg, Manitoba, Canada

Canadian museum for human rights

4 roles

Acting E-Commerce Coordinator

Jan 2021Apr 2022 · 1 yr 3 mos

Supervisor, Program Delivery and Services

May 2017Jan 2021 · 3 yrs 8 mos

  • Supervise Front of House staff
  • Coordinate new staff orientation and training activities
  • Develop and deliver training sessions and workshops
  • Coach and mentor direct reports to effectively engage visitors
  • Guarantee service standards are maintained
  • Manage monthly and daily schedules
  • Active member on the Inclusive Design Advisory Committee
  • Administer and support the daily floor operations
  • Plan and organize programs to enhance visitor’s experience
  • Monitor the maintenance of the galleries and report to appropriate departments
  • Deliver VIP tours
Community OutreachAccessibilityDEIA

Team Lead

Promoted

Dec 2014May 2017 · 2 yrs 5 mos

  • Administering and supporting daily floor operations
  • Organize new staff training
  • Develop accessibility and inclusion initiatives
  • Offer interpretation of our exhibits, answer visitor’s questions and engage in conversation about Human Rights
  • Actively seek out visitor feedback and document all comments.
  • (During this position I was Acting Assistant Manager for 6 weeks)
AccessibilityDEIA

Host

Aug 2014Dec 2014 · 4 mos

  • Operate the point of sale program at an expert level
  • Act as an ambassador of our membership program and boutique
  • Approach and engage visitors in gallery by offering them service, content and wayfinding
  • Promote programs and activities happening in the museum
Accessibility

Self-employed

Julie Chapko Photography

Jan 2013Jan 2017 · 4 yrs · Winnipeg

  • Owner
  • Currently not participating in any photography projects.

Great-west life

Customer Service

Aug 2006Jan 2012 · 5 yrs 5 mos

  • Making changes to customer policies.

Groupe dynamite

Assistant Manager

Mar 2005Aug 2006 · 1 yr 5 mos

Education

Algonquin College of Applied Arts and Technology

Entrepreneurship/Entrepreneurial Studies

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