Justin Yarbrough

CEO

Austin, Texas, United States15 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in digital accessibility coaching and training.
Strong advocate for accessibility policies and guidelines.
Proven track record in mentoring junior coaches.

Stackforce AI infers this person is a digital accessibility expert with a strong focus on SaaS and educational technology.

Contact

Skills

Core Skills

AccessibilityAgile MethodologiesUser Acceptance TestingWeb DevelopmentWorkforce ManagementData AnalysisTechnical SupportCoachingCustomer Support

Other Skills

Accessibility AuditsAccessibility TestingAccessibility Design ReviewsAnalytical SkillsAssistive TechnologyBehavior-Driven Development (BDD)BitbucketCascading Style Sheets (CSS)Chrome DevToolsCoaching & MentoringCollaborative Problem SolvingComputer AccessibilityFront-End DevelopmentGherkinGit

About

Justin Yarbrough is a blind digital accessibility coach, writer, and speaker living in the Austin, Texas area. Throughout his time working in digital accessibility, Justin has leveraged his strong technical knowledge, deep understanding of accessibility guidelines, and lived experience as a blind screen reader user to help others understand the importance of digital accessibility in the impact it has on people with disabilities.

Experience

Pnc

Digital Accessibility Coach Lead

Aug 2023 – Present · 2 yrs 8 mos · United States · Remote

Embed within development crews as an accessibility coach, teaching the different roles within the crews how to incorporate accessibility into their role in the SDLC.
Assess customer-facing web products for conformance with the Web Content Accessibility Guidelines.
Conduct role-based instructor-led training sessions about accessibility-related topics.
Contributes to the accessibility acceptance criteria library, a tool for BSA's to map out accessibility requirements for UI development and select relevant accessibility acceptance criteria for user stories.
Serve on the Accessibility Steering Council, a group tasked with making decisions about complex WCAG interpretation questions and adopting internal standards beyond WCAG requirements.
Serve as a mentor to more junior coaches.
Assistant vice President for the bank

Accessibility AuditsAccessibility TestingAccessibility Design ReviewsAccessibilityAgile MethodologiesAnalytical Skills+42

Deque systems, inc

Accessibility Consultant/Coach

Jan 2022 – Jul 2023 · 1 yr 6 mos · United States · Remote

Embed within client development teams, working with all roles and teaching them how to incorporate accessibility into their portion of the SDLC with the aim of getting the crews to the point where they are self-sufficient.
Assess client web properties against WCAG 2.x, Section 508, and other accessibility guidelines.
Perform user acceptance testing on client web properties using assistive technology and providing feedback on any difficulties experienced while performing tasks using assistive technology.
Validate client fixes to issues found in previous assessments to determine if identified issues have been resolved.
Served as a mentor to other consultants.

Technical WritingFront-End DevelopmentCoachingWritingWeb Content WritingJira+40

Rio salado college

Accessibility Specialist

Feb 2017 – Jan 2022 · 4 yrs 11 mos · Tempe, Arizona, United States · Hybrid

Worked with various stakeholders to ensure the accessibility of our online course content.
Consulted with other college and district departments on digital accessibility-related issues.
Served on various college and district councils, committees, and task forces.
Worked with stakeholders to resolve any accessibility issues that were impacting students.
Created and maintained documentation on digital accessibility best practices for online course content.
Official job title: Instructional Services Specialist.

Technical WritingFront-End DevelopmentWritingWeb Content WritingContent Management Systems (CMS)Assistive Technology+31

Career break

Health and well-being

Apr 2014 – Jan 2017 · 2 yrs 9 mos · Phoenix, Arizona

Stepped away from my previous role due to my vision loss. During this transition, I attended a vocational rehabilitation program at the foundation for Blind Children in Phoenix where I learned assistive technology and other blindness-related skills and, with FBC's support, began pursuing a paralegal degree.

Pace

2 roles

Workforce Operations Analyst

Promoted

Feb 2013 – Apr 2014 · 1 yr 2 mos · Tempe, Arizona, United States · On-site

Managed intraday staffing levels in a 24x7x365 call center environment across multiple lines of business, ensuring both client contractual obligations and internal goals are met.
Served as a point of contact between Pace and clients when technical problems arose impacting call center operations.
Responsible for ensuring front-line agents received continuing education training in a way that had little or no impact on call center operations.
Wrote reports regarding call center operations.

Report WritingProblem SolvingWorkforce AnalyticsMicrosoft WordIncident ManagementAnalytical Skills+7

Escalation Desk Support Representative

Oct 2012 – Feb 2013 · 4 mos · Tempe, Arizona, United States · On-site

Handled support calls from customers that were escalated from frontline agents, mostly consisting of complicated or recurring issues or those requiring follow-up.
Assisted in developing procedures for handling certain types of support calls.
Assisted front-line agents by answering questions.
Coached front-line agents on call handling and customer service.

Technical WritingCoachingWritingProblem SolvingCollaborative Problem SolvingMicrosoft Word+11