Feb 2023 – Nov 2025 · 2 yrs 9 mos · Hyderabad, Telangana, India · Hybrid

• In my role as Lead Product Manager at Dr. Reddy's Laboratories, I spearheaded digital transformation initiatives across global manufacturing operations, developing a B2B e-commerce platform that increased revenue by 40% in US market. I engineered an AI-powered recommendation engine, significantly reducing turnaround time and improving accuracy. Additionally, I conducted POCs on AI Agents, gaining expertise in RAG, vector search, fine-tuning, and AI-driven automation. Key Achievements:
• Authored BRDs and managed outsourced vendors for website, mobile (Outreach & SalesAssist) and backend integrations, ensuring 100% on-time delivery
• Built and launched a Drupal-based customer website in 5 weeks with Level AA accessibility, achieving 250+ DAUs and standardized GTM/GA tagging
• Delivered Central Inventory Intelligence Platform integrating SAP workflows and analytical dashboards, improving adoption and achieving ₹3.67Cr annualized impact
• Developed and optimized websites by implementing Google Tags, SEO strategies, and metadata enhancements, improving site visibility and organic traffic
• Deployed AgentForce AI integrated with Salesforce, improving lead qualification by 47%, proposal win rates by 15%, and driving ₹3.9Cr annual incremental revenue
• Embedded feedback loops and usability testing into AI/ML product development (OCR, LLM) to enhance automation experiences and reduce error rates by 75%
• Architected and launched a Tableau CRM dashboard for real-time sales insights, reducing decision lag by 50%
• Orchestrated cross-functional governance and AI-driven RFI/RFP workflows and Salesforce insights to uplift sales funnel conversion and revenue outcomes by 8-10% YoY
• Reduced test efforts by 70% and improved test coverage to 95% by embedding automation into CI/CD pipelines
• Executed data-driven product enhancements on an e-commerce platform, resulting in 40% increase in sales and 50% improvement in customer retention

Mar 2022 – Nov 2022 · 8 mos · Mumbai, Maharashtra, India · On-site

• Defined vision and specs for a B2B SaaS solar-tech platform, partnering with outsourced developers to deliver customer website and portal
• Designed and optimized onboarding forms and flows, increasing freemium conversion by 50%
• Integrated Razorpay payments and eNACH, improving transaction cycle time by 1.5× and raising CSAT by 25%
• Launched solar-equipment marketplace and installer portal, acquiring 500+ organic users via SEO strategies
• Secured $2.5M funding through product demonstrations showcasing commercial ROI and business impact

May 2019 – Feb 2022 · 2 yrs 9 mos

• Launched an omni-channel sales-enablement platform with cloud telephony and AI-driven speech analytics, driving 10% MoM revenue growth and NPS from 30 to 65
• Integrated cloud telephony with CRM for call logging and missed-call tracking, reducing call turnaround time by 40%
• Integrated geo-tagging via Google APIs into CRM, optimizing territory management and delivering a 360° customer view
• Owned KPIs, cost-benefit reporting, and SLAs for enterprise product portfolio, improving operational efficiency

May 2018 – Apr 2019 · 11 mos

• Branch Transformation Manager
• Revising digital strategy of branch banking networks to lower the bank transaction costs
• Digitising the traditional transaction oriented activities to the self-service channels
• Working on branch workforce optimization and decongestion by bringing QMS on mobile platform
• Integrating customer data across the platforms to enhance the sales and services roles
• Building a virtual assistant Chatbot for the branch staff to resolve their banking process queries in real time

Aug 2016 – Apr 2018 · 1 yr 8 mos

• Designed and delivered EHR and analytics platforms improving patient engagement by 60% and physician performance tracking
• Conducted user research workshops with clinicians to map workflows and optimize digital forms, reducing administrative effort by 33%
• Re-engineered Prior Authorization workflows, cutting process time by 40% through JIRA-driven change management
• Built a framework which empowers doctors to measure their performance and identify gaps in patient care
• Implemented User Access Management to create a unified platform for demonstrating digital product portfolio resulting in boost in sales by 25%
• Tools & Technologies: MS Office (Word, Excel, Powerpoint), Salesforce, SQL, Netezza, Tableau, JIRA tool, TFS, MS Visio, Axure

Apr 2016 – Jul 2016 · 3 mos

• Supported the Sales Enablement (Pre-Sales, RFI/RFP) and Delivery Support Functions
• Researching market and competitors and keeping up with industry trends
• Gained good knowledge of key emerging enterprise technologies: Healthcare Standards, Healthcare Data Integration
• Created practice documents and training materials for various Healthcare Quality Programs
• Conducted Induction Training for new joiners to the organization

Aug 2015 – Oct 2015 · 2 mos · Mumbai Area, India

• Project 1 - Truck Econometrics
• Conducted market research & AS-IS analysis on Indian trucking industry to identify 5 KPIs of operating cost of trucks
• Developed a tool to calculate the Operational Efficiency of a truck for freight transportation
• Developed a tool to calculate per trip cost of trucks for specified routes to assist in decision making
• Project 2 - Intercity Expansion
• Identify major business hubs of the country and calculate the freight movement across major cities
• Route optimization for demands to serve maximum orders and to reduce the turnaround time of a truck
• Recommended the cities where the organization needs to expand in order to capture the market

Apr 2015 – May 2015 · 1 mo · Mumbai Area, India

• Project 1: Assessment of social & environmental value created by the Ambuja Cement Foundation
• Utilized KPMG’s True Value methodology to compile a report on initiatives taken by ACF
• Estimated the financial value of environmental and social impacts to examine risks and opportunities
• Conceptualized a quantification model and developed a Social Environmental P&L account in MS Excel
• Prioritized initiatives tackling externalities with a higher likelihood of internalization
• Succeeded in building a model which would complement the existing sustainability valuation frameworks
• Project 2: Enhancement of capability building process of OH&S employees of Ambuja Cement Ltd
• Gap Analysis of existing safety practices at various integrated and packaging plants of Ambuja Cement Ltd
• Enhancement of capability building process of OH&S employees of ACL by designing e-learning module

Jun 2014 – Apr 2016 · 1 yr 10 mos

• Coordinator, Business Interaction Committee

Aug 2011 – Jun 2014 · 2 yrs 10 mos · Bangalore

• Configured Salesforce workflows, approvals, and automation, optimizing operational efficiency
• Designed functional documents for understanding the business process requirements of the client
• Led functional requirement gathering around CPQ and Account object to manage the sales cycle
• Mentored 5 associates by conducting knowledge transfer sessions on business processes
• Automated the Quality Assurance process by writing and executing scripts to improve productivity by 60%
• Worked on Visualforce, Apex, Data Loader, Force.com Explorer, Eclipse IDE, demonstrating hands-on Salesforce technical skills