May 2021 – Sep 2023 · 2 yrs 4 mos · Pune Division, Maharashtra, India

Jun 2017 – Jul 2018 · 1 yr 1 mo · Gurgaon, Haryana, India

Jan 2015 – Jan 2017 · 2 yrs · India

Jul 2008 – Apr 2014 · 5 yrs 9 mos · Pune Area, India

• Leading a Workforce Planning team to provide human capital measurements, metrics and analysis to Avaya’s Sr Leadership / Executive Committee to support Talent Managment.
• Implement workforce planning system and demand forecasting process in partnership with TA, IT, finance, business leaders, and HR partners.
• Create and publish Workforce Planning Dashboards that are useful for analyzing performance and identifying areas of improvement in an organization as well as provide a concise and intuitive display of clear key performance indicators.
• Access and provide input in the design and distribution of new analyses and reports through the utilization of various analytical/statistical approaches, delivering research, finding using visualizations and effective storytelling techniques.
• Maintaining and tracking of Workforce planning ticketing system for adhoc/recurring report requests to ensure all requests are received and answered within the given SLA resulting into improved customer satisfaction and internal productivity.
• Ensures the proper use, access, storage and transmission of sensitive employee data and actively participates in the system and data quality compliance.
• Create optimal capacity plans and set staffing targets for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness.
• Provide analytics and interpret results to support the business decision involving internal labor modeling, location strategy, organization workforce design, workforce competency modeling, etc.
• Support development of benchmark and reporting dashboards including structural ratios (hiring and other business volumes and metrics).
• Educate internal stakeholder/clients on self service reporting solutions as well as build a strong partnership with the entire HR operations team.

Apr 2014 – Nov 2014 · 7 mos · Pune

Jan 2006 – Jan 2008 · 2 yrs · Gurugram, Haryana, India

• Supported Global Delivery Center of Expertise (GDCE) of Bank of America, under Strategy, Process and Planning team.
• Maintained and driving Internal Reports (“Supplier/BACS Integrated Adoption Report”, Vendor Performance Scorecard etc.) for GBPS (Global Business Process Solutions) senior executives. The reports provide visibility into month-by-month year-end forecasts for FTE & labor arbitrage to enable early course corrections as well as provide monthly visibility to BA Continuum Solutions regarding potential migrations.
• Reporting & analysis of projected growth reports for the team Executives to evaluate the different projects migrated to Indian subsidiary of the bank and also asses the scope of future projects.
• Prepared business critical reports on size of the price Analysis comparing the activities conducted by bank and strategic partners and their effectiveness to enable executives strategizes better.
• Compile reports regarding vendor governance and performance for US based operations. Includes customer satisfaction ratings, cost, quality, and speed metrics, audit results, business continuity plan testing, country risk, etc.
• Served as a liaison between vendors, Supplier Managers, Global Delivery Center Expertise (GDCE) Leadership Team, and lines of business in order to organize and coordinate tasks related to GDCE and Supply Chain Management (SCM) deliverables. Includes receiving and collating the necessary data/information for financial viability risk ratings, SCM risk surveys, line of business risk and contingency plans, certificate of insurance, training requirements, offshore surveys, information security assessments, invoices, internal audits, background checks, etc.

Jul 2005 – Nov 2006 · 1 yr 4 mos