Oct 2021 – Jul 2022 · 9 mos · United States

• Optimized enterprise backup infrastructure by identifying critical coverage gaps; implemented multi-tier backup strategy achieving 100% environment coverage through Azure Cloud, ReadyNAS, and tape drives; configured Veeam for instant Azure recovery, reducing disaster recovery time objective (RTO) to minutes.
• Managed endpoint deployment and lifecycle for organization-wide device integration through Azure AD, Endpoint Manager/Intune, and OneDrive; ensured seamless OS updates, software installation, and data synchronization across all enterprise workstations.
• Enhanced security posture through centralized patch management using WSUS and Intune; maintained system compliance and efficiency through automated security update administration.
• Accelerated employee onboarding by streamlining device provisioning processes: imaged and configured user workstations, created Active Directory profiles, and optimized SharePoint for document management, reducing new-hire IT setup time.
• Provided comprehensive technical training to staff and new hires on Microsoft 365 applications, iManage Work 10, Windows 10, Barracuda email filtering, and telephony systems; elevated organizational technological literacy and end-user self-sufficiency.
• Coordinated cross-functional technical resolution with software vendors and engineering teams to address complex infrastructure challenges, maintaining service continuity and stakeholder communication.

Jan 2021 – Oct 2021 · 9 mos · Chicago, Illinois, United States · On-site

• Conducted strategic organizational IT assessment evaluating technology infrastructure gaps; designed and implemented comprehensive solutions across network performance, remote work infrastructure, server systems, print device optimization, and password management.
• Executed strategic IT project planning and delivery aligned with organizational goals; managed project timelines and resource allocation ensuring professional, on-schedule completion.
• Administered enterprise user lifecycle management through Active Directory and Microsoft 365; managed onboarding workflows for new users including profile creation and credential configuration; implemented immediate access revocation protocols for terminated employees to ensure network security integrity.
• Managed email security infrastructure by configuring AppRiver filters and email forwarding; implemented external email warning notifications; maintained multi-layered email protection eliminating spam and phishing threats.
• Resolved end-to-end technical support issues across hardware, software, and third-party applications including Avaya phone systems, VPN infrastructure, Outlook, Barracuda filtering, time clock systems, and TAM software.
• Optimized operational efficiency through comprehensive IT process documentation and automation; produced executive-level metrics reporting on internet usage patterns, employee time clock systems, job pricing analysis, and CSR performance metrics; delivered targeted IT training to staff ensuring consistent system adoption.

Aug 2015 – Dec 2020 · 5 yrs 4 mos · Mokena, Illinois, United States · On-site

• Provide technical support across ten locations, troubleshooting Point-of-Sale systems, wireless routers, and hardware/software issues.
• Deploy and configure over 100 workstations, ensuring domain integration and full operational testing.
• Implement cloud and backup solutions, including Exchange migrations to Office 365 and OneDrive deployment via Endpoint Management.
• Manage data backup systems, migrating repositories to Amazon S3 and optimizing storage solutions using Azure Blob Storage.

Jan 2014 – Aug 2015 · 1 yr 7 mos · Joliet, Illinois, United States

• Assisted with the building of hundreds of conveyors, installed more than twenty control panels, and performed various shop duties to complete projects before deadlines
• Communicated with vendors to request quotes on steel products, hardware, and plastic. Added and updated hundreds of vendor pricing into Intuit QuickBooks
• Oversaw shipment of all products and ensured items were received and shipped within deadlines

Apr 2007 – Jan 2021 · 13 yrs 9 mos · On-site

• Spearheaded digital transformation initiative redesigning library website, reducing user support complaints by 99% and driving annual user engagement to 120,000+ users; successfully positioned library as community technology hub.
• Managed large-scale workstation deployment programs: Deployed and configured 150+ customized workstations with department-specific imaging; implemented strategic 4-year technology replacement cycle ensuring current, efficient systems organization-wide.
• Optimized resource management and procurement through Microsoft Access-based inventory control system automating high-value purchase approvals and preventing critical supply shortages; reduced procurement cycle time and improved inventory accuracy.
• Cultivated strategic vendor partnerships to reduce technology costs, saving organization thousands of dollars annually through competitive negotiations and volume licensing optimization.
• Developed and executed automated solutions including custom Python scripts automating staff workflows and significantly enhancing departmental productivity.
• Delivered comprehensive technology training programs to staff and community patrons covering Microsoft Office, Windows, multifunction printers, 3D printing technology, and personal device support; built organizational technological literacy and user independence.
• Oversaw IT project governance from strategic planning and board presentation through successful execution; managed IT project lifecycle ensuring alignment with organizational objectives.