Mar 2021 – Feb 2025 · 3 yrs 11 mos · Bangalore Urban, Karnataka, India · Remote

• ★ Mentoring new hires and facilitating training/knowledge sharing sessions.
• ★ Collaborating with Technical Account Managers, Solution Architects, and Consulting teams.
• ★ Resolving issues for enterprise customers with high-level technical support.
• ★ Passionate about solving business challenges and driving growth through data-driven approaches.
• ★ Reproduced the customer issue and discussed it with the engineering team for implementation.
• ★ Analyze upstream development against customer-reported defects and develop patches.
• ★ Utilizing tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark for troubleshooting.
• ★ Documenting customer interactions, including investigation, troubleshooting, and resolution.
• ★ Working closely with Red Hat's development engineers and assisting production support engineers.
• ★ Partnering with Red Hat's strategic cloud partners to solve multi-vendor customer issues.
• ★ Developing comprehensive and reusable self-service solutions for future incidents.
• ★ Collaborating with security teams to define security standards and ensure suitable tooling.
• ★ Securing Public Cloud deployments with tools like Application Firewalls, Security Scanners, and Vulnerability Assessment Tools.
• ★ Deploying and maintaining security products like SIEM for Risk Management and Incident Response.
• ★ Designing, implementing, and executing security standards for robust cloud protection.
• ★ Aligning analytics with strategic business initiatives, including recommendation engines and store viability models.
• ★ Communicating data findings clearly and developing cordial relations with stakeholders.

May 2020 – Feb 2021 · 9 mos · Bengaluru, Karnataka, India · Remote

• ★ Expertise in DevOps to help build our next generation of software suites
• ★ Maintain source code and collaborate with fellow team members on the GenAI and Kubernetes platforms
• ★ Design, implement and maintain cloud systems utilizing a wide range of GenAI and Kubernetes technologies
• ★ Deploy, configure and monitor on-premise virtual machines utilizing automation platforms
• ★ Uphold the values and principles of DevSecOps, and build security into the core of all our systems and methodologies
• ★ Collaborate with fellow team members to improve and upscale the Firm’s tools, procedures and capabilities in DevOps
• ★ Deploy resources, secure environments and scale firm applications used by team members and clients
• ★ Communicate with business partners, the development team, operations team and architects to understand the technical requirements for deployment of applications and infrastructure in an efficient and repeatable way.
• ★ Use infrastructure-as-code methodologies for maintenance and deployment of all our systems
• ★ Build CI/CD pipelines and manage ongoing maintenance of our applications, with DevOps principles at the forefront

Feb 2020 – May 2020 · 3 mos · Greater Bengaluru Area

• ★ Team work and leadership skills with team of L1/L2 engineers to prepare them for L3 support activities in future.
• ★ Excellent working knowledge on the Filesystem and Logical volume management
• ★ Strong knowledge on RHEL administration
• ★ Strong Troubleshooting skills on RHEL.
• ★ Incident / Change / Problem management skill on Ticketing tools like service-now
• ★ Vendor management to concluding RCA and Corrective Action
• ★ Good experience on yum configurations and RHN network troubleshooting.
• ★ Involved in preparing to automate tasks with programming (Shell scripting) or configuration management tools (Ansilbe, puppet), etc. is preferred.
• ★ Experience in user administration / management
• ★ Knowledge and hands on experience on NAS and Samba Configuration.
• ★ Hands on experience on Version control systems.
• ★ Hands on experience on kickstart and pxe-boot installations.
• ★ Disk Administration with LVM Suite.
• ★ Expertise on file system management (Linux LVM, CFS, NFS, Samba)
• ★ Configuration of TCP/LAN Environment with NIS, NIS, NFS, DNS & DHCP
• ★ Good remote infrastructure troubleshooting skills.
• ★ Client interaction as per project needs
• ★ Excellent Customer handling skills
• ★ Excellent listening skills & ability to communicate clearly and fluently in English.
• ★ Good knowledge on AD and SSSD.

May 2018 – Jan 2020 · 1 yr 8 mos · India

• In Patch Manager role, the gained expertise in patching and version control across various domains, deployment of various applications in cloud infrastructure, building infrastructure and testing security level policy, and leading infrastructure solutions across teams. Additionally, gained expertise in IT security policies, IT audit, Terraform, Amazon Web Services, Ansible, Python, and Jenkins.
• ★ Building the Infra and Testing Security Level Policy.
• ★ Deployment of various Applications & Troubleshooting in Cloud Infra.
• ★ Excellent troubleshooting skills both with hardware and software in patching environment.
• ★ Security Patch Management and Version Controller.
• ★ Work with engineering teams to understand infrastructure requirements, provide insight and directions to build and scale on micros service orchestration engine.
• ★ Establish and ensure infrastructure standards like security, reliability, availability, and scalability procedures are designed and maintained.
• ★ Essential responsibilities towards build and maintain practices for deployment, monitoring and operations for building infrastructure capability.
• ★ Ability to troubleshoot for complex software and infrastructure issues with RCA
• ★ Monitor applications and services within the environments, take actions to resolve issues and implement strategies to prevent future occurrences.
• ★ Active participant in agile process like Scrum Kanban etc.
• ★ Lead, design and provide infrastructure solutions across teams.
• ★ Responsible for implementation of infrastructure practices as part of CI and CD.
• ★ Innovative thinking and introduce new features to operations of delivering microservice solutions.

Oct 2016 – Apr 2018 · 1 yr 6 mos · India

• As an Assistant Manager, worked closely with the Infra stability team and IT Security team to ensure all security aspects as per RBI ground guidelines. The employee was an expert in Linux, Solaris, AIX, Middleware patching, and troubleshooting.

Oct 2013 – Apr 2016 · 2 yrs 6 mos · Chennai, Tamil Nadu, India · On-site

• Delivered hands-on Linux administration workshops covering RHEL 8/9 fundamentals, systemd, users/groups, sudo, SELinux, and package management (dnf/yum/apt), with lab-driven exercises and quizzes.
• Taught Linux security hardening aligned to CIS benchmarks: SSH hardening, password policies, auditd, SELinux/AppArmor modes, firewall management (firewalld/nftables), and vulnerability patching workflows.
• Conducted storage deep-dive sessions on LVM/RAID, filesystems (xfs/ext4), fstab tuning, disk encryption (LUKS), and NFS/SMB exports, including performance analysis using iostat, blktrace, and tuned.