Andrew Charles Louis — CEO
With a robust background in telecommunications and e-commerce, I am currently leading as the MENA Regional Manager at Amazon, where my expertise in stakeholder management and customer service operations is instrumental. At the core of my professional ethos is a commitment to operational excellence and strategic leadership, which has been pivotal in my recent role. Our team's success in the MENA Marketplaces was underpinned by a deep understanding of client requirements and the effective deployment of ITIL service management principles. This has enabled us to navigate the complexities of a fast-paced, evolving industry and drive substantial business growth, underscoring our dedication to delivering results in collaboration with stakeholders and cross-functional teams.
Stackforce AI infers this person is a Telecommunications and E-commerce expert with a focus on Service Management and Customer Success.
Location: Cairo, Egypt
Experience: 17 yrs 9 mos
Skills
- Stakeholder Management
- Program Management
- Business Process Improvement
- Itil
- Service Management
- Customer Success
- Service Improvement
- Customer Service Operations
- Incident Management
- Troubleshooting
Career Highlights
- Proven expertise in stakeholder management and customer service operations.
- Led successful initiatives in MENA Marketplaces driving substantial business growth.
- Strong commitment to operational excellence and strategic leadership.
Work Experience
Amazon
AMET Regional Manager, Merchant Listing & Onboarding Services (1 yr 9 mos)
AE Marketplace Manager, Merchant Listing Hub (MLH) (2 yrs 10 mos)
Orange Business
Benelux Cluster Offshore CSM Team Manager (2 yrs 9 mos)
Senior CSM (3 yrs 10 mos)
CSM (2 yrs 6 mos)
Technical Support Team Lead (2 yrs)
Technical Support Engineer (2 yrs 1 mo)
Education
Master of Business Administration - MBA at Paris ESLSCA Business School
Bachelor of Science - BS at University of Greenwich
Bachelor of Science - BS at Modern Sciences and Arts University
