Jan 2025 – Present · 1 yr 3 mos

Jan 2025 – Present · 1 yr 3 mos

Aug 2023 – Present · 2 yrs 8 mos · Hyderabad, Telangana, India · Hybrid

Jun 2022 – Present · 3 yrs 10 mos · Hyderabad, Telangana, India

• https://hysea.in/managing-committee/

Jul 2021 – Jul 2023 · 2 yrs · Hyderabad, Telangana, India

Mar 2019 – Jul 2021 · 2 yrs 4 mos · Hyderabad, Telangana, India

• Create Strategy & Vision for Lera 2.0 and communicate the same across the organization effectively.
• Execute YoY Revenue Plan
• Develop & execute ‘Purpose’ driven organizational level culture and align with everyone across the board
• Build leadership team and be a mentor / coach
• Helping Clients in their Digital Transformation Journey
• Be an ambassador by representing industry bodies and forums

Jul 2017 – Present · 8 yrs 9 mos · Hyderabad Area, India

Jan 2016 – Mar 2019 · 3 yrs 2 mos · Hyderabad Area, India

• Developed an Integrated technology platform, providing comprehensive mobility and healthcare solutions for the elderly and people with special needs.
• Developed Unique revenue model, focusing on B2C - Offering mobility and healthcare solutions and B2B-Medical transport management platform for hospitals
• First Company to develop technology to Urban Green Corridor – patent awaiting approval
• Recipient of ‘Indywood IT Excellence Award’ sponsored by Telangana Government and Indywood
• Selected from more than 100 tech start-ups in STATION ACCESS & MOBILITY PROGRAM (STAMP) Challenge 2018; co-sponsored by Hyderabad Metro, WRI and Toyota Mobility Foundation6.
• Tech4Good: Selected to be featured in “Better India’s” initiative for creating impact in the society using technology
• 2 Patents pending in emergency medical transportation which is an unique model which never existed

Apr 2015 – Jul 2016 · 1 yr 3 mos · Bengaluru Area, India

• Head of Third-party logistics for India operations and leading new initiatives in Transportation, covering 225 cities, handling ~100MM shipments with ~19K PIN codes
• Lead strategies to augment coverage and capacity to cater to market, addressing network expansion, speed of delivery, New Product portfolio, customer delivery experience and Optimized Costs
• Integrated with 7 leading 3P carriers in a record time to enhance carrier portfolio in 2015
• Established robust operational excellence and performance management processes across the partners with improvement in overall performance by 25% in 2014 with increase in overall metrics
• Successfully launched Service Partner (SP) model, expanding to over 163 stations in 157 cities to execute last mile pickup and delivery operations in cities with lower demand on a variable cost structure
• Improved Customer Experience by 3% during peak in terms of responsiveness
• Reduced losses by 8% by introducing effective processes and bringing in accountability at agent level
• Changed the packaging approach on various categories, leading to a saving of ~USD 3Mn over 9 months and brought in 2 accounts as part of monetization leading to revenue of INR 4 Mn

Jun 2012 – Oct 2013 · 1 yr 4 mos

• Ensure execution of Delivery work across delivery center operations,
• Drive optimization of delivery of standard solutions within area(s) of expertise,
• Lead service delivery strategy and execution across all locations where the services are provided [Client locations, Global Delivery Network (GDN) and non-GDN delivery centers],
• Manage the and deliver agreed scope of services while achieving profitability improvements and productive gains, Ensure the feasibility of the standard solutions and delivery of the same by leveraging Accenture’s full capabilities, manage performance issues across the service delivery operations, create operational approach and implement continuous improvement,
• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets, Resolve performance issues with delivery leadership, lead or support the design of new offerings or services for industry/functional/technical areas, review and validate specific solution configuration/deal shaping, to ensure delivery capability to achieve client expectations.
• Work with delivery leadership to sign-off on the solutions,

Apr 2005 – Apr 2015 · 10 yrs

• Led many sales pursuits by being part of global account teams and won many deals
• Led Large Transition Programs form UK and US
• Advised clients on their Shared Services Models and on strategic operating models
• Been part of India Growth Story and part of India Leadership Team
• Led Large deliver projects for global clients in BSFI, Telecom etc managing more than 4000 people
• Led M&A activities and Post Merger integrations,
• Led Global Delivery Operations for Accenture Credit Services based out of Charlotte, NC, USA.
• Strong people management skills, won many awards including 'Alchemist" nominated by employees
• Led 'Skills to Succeed' program which is Accenture's award winning CSR initiative.

Apr 2005 – Sep 2006 · 1 yr 5 mos

• 1. Led Mobilization for FS Practice
• 2. Led Presales and Solutioning
• 3 Led Global Transition program for UK's Insurance Company which was declaring Bankruptcy and became profitable in 2 years

Jun 2003 – Apr 2005 · 1 yr 10 mos · Bangalore Urban, Karnataka, India, Columbus Georgia US

• Led Business Operations through 2 vendors representing client based out of India and US for GreenPoint Mortgage which subsequently acquired by CapOne.
• Scaled up operations across the functions ensuring stake holder management
• Created value driven approach with all business leaders , not just the cost savings which made them believe in overall strategy
• Created business case approach for new initiatives using available data points

Jan 2001 – Jan 2004 · 3 yrs · Bangalore Urban, Karnataka, India

• Responsible for Transition and Operations for functions outsourced from Ocwen US to India.
• Job involved achieving revenue targets while ensuring no violation investor, regulator or compliance laws in US
• Implemented best practices with training, process changes, structural changes etc.
• Led overall business growth to achieve annual revenue goals and FTE goals ( ~3000 FTE’s)
• Automated MIS & BI requirements by developing reporting system called “PEPS” (Performance, Efficiency & Productivity Management System) & enabled to take decisions effectively
• Managed the most complex & revenue intensive functions such as Bankruptcy, Foreclosure, Mortgage Insurance, Data Base Management, etc.
• Delivered presentations for US attorneys & investors on India’s performance in general & Default Servicing in particular

Jun 1999 – Jun 2011 · 12 yrs · Hyderabad, Telangana, India, Bangalore India

• Responsible for managing portfolio of INR 2000 Cr in consumer loans,
• Maintaining healthy portfolio with highest service levels, ensure annual sales and business goals are achieved
• Achieved lowest delinquencies in all lines of portfolio
• Developed unique credit appraisal system by using external vendors and data base
• Developed a vendor performance management system to achieve month on month results
• Improved Customer Experience by proactive follow ups and professional approach by the agencies
• Reduced leakages by Agencies by 12% from 15%
• Received Best center award 6 times in a year

Jan 1996 – Jan 1999 · 3 yrs

• Set up Activations, Credit and Collections functions
• Enabled robust processes to manage the fast growing client base
• Set up credit policies which are customer friendly and also helped minimize losses and leakages
• Worked as a business partner to sales and marketing
• Represented TCL in global Fraud Conference in Singapore and implemented learnings quickly

Jan 1991 – Jan 1994 · 3 yrs · Bangalore Urban, Karnataka, India